Jessica Anchieta
10117 Christmas Cactus Pl, El Paso,TX
Summary
Driven Pharmacy Technician and Billing Specialist with 20+ years of experience and success in working within a fast-paced pharmacy work environment. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories, updating pharmacy records and assisting patients with prior authorizations. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Specialty Billing Technician
Community, A Walgreens Specialty Pharmacy
04.2023 - Current
- Responsible for accurate billing and collection of third party and patient payments for products and services rendered.
- Improved patient satisfaction with timely and accurate processing of prior authorizations for medications and procedures.
- Verify services and products are correctly authorized and required documentation is on file.
- Manage and collect patient balances prior to prescription dispensing.
- Ensure all required documentation for billing is completed and accurate prior to claim submission.
- Process and file all SDL (submit direct link) claims.
- Responsible for proactive communication to patients and providers referral and prescription status.
- Handles telephone calls from physicians,patients and third party payers.
- Proven ability to learn quickly and adapt to new situations
- Self-motivated, with strong sense of personal responsibility
Senior Pharmacy Technician
Walgreens Pharmacy
05.2020 - 04.2023
- Assisted in practice of pharmacy under supervision of Pharmacist.
- Helped Pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Assumed duties of Pharmacy Operations Manager as needed and served as primary backup.
- Maintained and updated patient records, prescription information in patient data.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Provided assistance by solving customer problems in-person or over telephone.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Resolved non-routine issues like third-party billing, and collecting co-payments or full payments from customers.
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Ordered medication daily to replenish stock and increase inventory in anticipation of need.
- Process claims for salvage/recalled and expired inventory.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Managed opening and closing duties for pharmacy.
- Maintained a clean and organized pharmacy environment, ensuring compliance with state regulations and safety standards.
- Supported pharmacists in administering immunizations, increasing community access to vital healthcare services.
Pharmacy Technician
Walgreens Pharmacy
03.2014 - 05.2020
- Enhanced pharmacy workflow by assisting pharmacists with calculated dosage, medication dispensing, labeling, and packaging with absolute accuracy.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Follow ethical codes that protect the confidentiality of information.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Education
El Paso Pharmacy Technician Program -
Career Centers of Texas-El Paso
El Paso, TX11.2002
Skills
- Integrity
- Leadership and Problem Solving skills
- Experience in fast-paced work environment
- Provide excellent customer service
- Purchasing supplies and medication
- Processing patient insurance
- Knowledge of pharmacy information systems
- Ability to follow safety procedures
- Punctuality and Organization
- Task prioritization skills
- Capability to multitask
- Reading and interpreting physician's medication orders
- Bilingual
Certification
- Certified Pharmacy Technician - November 2022-December 2024
- Texas State Board of Pharmacy License - May 2004-April-2024
- CPR Certified - January 2023
- Certified Immunizer
Additional Information
COMMUNITY OUTREACH:
- October 2021 - Attended San Vicente/Univision Flu Clinic
- March 2022 - Attended Alicia Chacon International School Health Fair: Handed out flyers and educated the community on the services Walgreens has to offer.
- May 2022 - Attended Sageland Elementary Health Fair: Educated the community on the services Walgreens has to offer focusing on the importance of Covid-19 tests and Covid-19 vaccines.
- May 2022 - Invited by EPCC for a DACUM (Developing a Curriculum) Program with the Director of the Pharmacy Program Nader Rassei.
- October 2022 - Attended the San Vicente Flu Clinic.
Reference
Mr. Manuel Arias, Walgreens Store Manager- (915) 592-5849
Mr. Albert Delgado, Store Manager (915)-383-8660
Ms. Vanessa Rivera, Walgreens Pharmacy Manager- vmloya@sbcglobal.net (915) 860-1315
Mr. Rene Alejo, Walgreens Pharmacy Manager (915) 592-5849
Mr. Keith Larson, HEB Pharmacy Manager in San Antonio keith@minerswon.com (915) 760-1369
Miss Anais Martinez, Walgreens Pharmacy Manager (915) 637-8765
Miss Melanie Guel, Walgreens Pharmacist (915) 926-6075
Timeline
Specialty Billing Technician
Community, A Walgreens Specialty Pharmacy
04.2023 - Current
Senior Pharmacy Technician
Walgreens Pharmacy
05.2020 - 04.2023
Pharmacy Technician
Walgreens Pharmacy
03.2014 - 05.2020
El Paso Pharmacy Technician Program -
Career Centers of Texas-El Paso
- Certified Pharmacy Technician - November 2022-December 2024
- Texas State Board of Pharmacy License - May 2004-April-2024
- CPR Certified - January 2023
- Certified Immunizer
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