Jessica Anderson

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Help customers navigate the TurboTax product system to ensure they receive the best of their DIY purchased tax preparation product.

• Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
• Performed month-end closing activities.
• Performed financial calculations for amounts due, interest charges and balances.

• I supervise the agents work by doing reports and meetings directly with the clients for these campaigns.
• Fostered positive employee relationships through communication, training, and development coaching.
• Assigned projects and distributed tasks to team members as per area of expertise.
• Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.

• Shift supervisor for retail store.
• Managed key holder responsibilities such as opening and closing the store, setting alarms.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Performed daily banking duties such as deposits and withdrawals of funds from registers.
• Counted and balanced registers.
• Trained, managed and motivated employees to promote professional skill development.

L

• Maintained pleasant and cordial attitude, remaining calm when issues arose.
• Developed and implemented strategies to increase sales of insurance policies.
• Educated customers on the benefits and risks associated with various types of insurance plans.
• Monitored clients' insurance coverages to ensure changing needs were met.

• Assisted with transcription of audio content into written captions.
• Captioned telephone conversations verbatim to facilitate accurate communications.

• Helped customers locate items within the store using the inventory system.
• Processed payments using point-of-sale systems.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
• Followed cleaning and sanitation guidelines to meet health and OSHA requirements.
• Assisted customers in selecting appropriate firearms for their needs.
• Kept inventory of firearms and ammunition well-organized, stocked, and secure.
• Greeted customers to determine wants or needs.