Jessica Anderson
Yreka,CA
Summary
Proven Office Manager at State Farm Insurance Inc, adept in streamlining operations and enhancing compliance through effective policy development and quality control measures. Excelled in vendor engagement and staff development, significantly improving office efficiency. Skilled in bookkeeping and financial accounting, demonstrating a strong blend of analytical and leadership abilities.
Overview
14
14
years of professional experience
Work History
Licensed Insurance - Office Manager
State Farm Insurance Inc
Yreka, CA
02.2021 - 11.2024
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Developed and implemented office policies and procedures.
- Implemented quality control measures to uphold company standards.
- Assisted in recruiting, onboarding and training new employees.
Assistant Customer Service Manager, Sales
Lamplight Feather Inc
Fort Jones, CA
03.2016 - 03.2019
- Assisted customers with inquiries, complaints and feedback.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assigned work and monitored performance of project personnel.
- Evaluated and authenticated returns, exchanges and voids.
Customer Service Representative
State Farm Insurance Inc
Yreka, CA
07.2010 - 07.2015
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Daily Bank Deposits
- Opening and Closing of Office
- Daily Filing
Education
High School Diploma -
Etna Union High School
Etna, CA06-1998
Skills
- Vendor engagement
- Bookkeeping
- Staff hiring
- Billing
- Financial accounting
- Event coordination
- Regulatory compliance
- Policy development
- Supply management
- Administrative support
- Organizational skills
- Database administration
- Financial reporting
Timeline
Licensed Insurance - Office Manager
State Farm Insurance Inc
02.2021 - 11.2024
Assistant Customer Service Manager, Sales
Lamplight Feather Inc
03.2016 - 03.2019
Customer Service Representative
State Farm Insurance Inc
07.2010 - 07.2015
High School Diploma -
Etna Union High School
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