Jessica Anderson

- Prospected and developed client accounts through email, calls and meetings on site

- Created and presented customized catering proposals under Director and Chef approval

- Negotiated and executed contracts and monitored it's monthly achievement or exceeding of revenue goals

- Conducted site tours and menu tastings

- Collaborated with clients to plan event logistics, timelines and set-ups to create event orders

- Collaborated with culinary and banquet team to ensure impeccable execution of event orders

- Reported my monthly sales activity to Directors

- Reported monthly Top 10 accounts to Corporate Office

- Taking part in leadership, Sales and Catering as well as Pre-and-Post Event Meetings (BEO)

- Ensured that all departments receive and are made aware of current and approaching events and was open to questions

- Supported training of incoming Sales Admins

- Remained reachable and supportive to ensure interdepartmental collaboration

- Worked ongoing events in the kitchen to plate, clear and restock as needed in the background

- Responded to sales calls and emails to collect leads and inquiries for the Sales Managers and Directors

- Created invoices and scheduled payment for Group Housing and events

- Participated in Sales and Catering Meetings to remain in close communication on payment and payment options with each manager, group housing and their clients

- Handled monthly billing of company's largest client and turned in to the Accounting Department.

- Assisted Accounting and Front Desk Department for speedy resolution of customer and guest inquiries on billing

- Ensured accurate and complete filing of actualized events

- Shared BEO reports within departments weekly as well as updates daily

- Remained available to assist the Front Desk Department

- Learned booking and creating event orders

- Supervised front desk operations and ensured daily completion of superviser checklist

- Checking in and out of guests according to company standard

- Helped the Front Desk Team with their questions and training

- Communicated with the guests to build rapport and suggest restaurants and local tourists sites

- Resolved guests concerns promptly or created detailed cases for the Director or General Manager

- Managed room inventory and coordinated with housekeeping for room updates and requests

- Ensured proper coverage of break times on shift

- Took part and shift briefings and sending shift reports to managers to assure smooth execution for VIPs, guest's special requests, current numbers and daily goals

- Stayed up to date on the groups in house as well as their individual concessions

- Handled cash transactions and handled obtaining of change within Hotel

- Trained and mentored front desk staff according to company standard

- Managing and adjusting of room inventory and availability

- Monitored guest service satisfaction and wrote Hotel responses to online commentary

- Assigned to manage credit card authorization, fraud prevention and disputes

- Inspected Rooms to upkeep brand standard

- Wrote proposals for group reservations and contracts for meeting room

- Gave Site Tours

- Lead shift change meetings, wrote shift reports and send to General Manager and Team

- Facilitated weekly meetings

- Communicated between the departments to assure guests had a wonderful stay

- Build rapport with guests and wrote cards for birthdays, funerals and other special occasions

- Handled guest concerns promptly, able to decide on points and compensation if applicable

- Welcomed guests warmly during check in procedures and speaking to guests during their check out about their stay.

- Learned brand computer system and hospitality

- Performed guest reservations

- Managed room assignment and coordinated with housekeeping and maintenance throughout the day

- Logged incidents , guest feedback and shared the information within the departments and the manager

- Cross trained for Food and Beverage as a server at the hotel restaurant

- Communicated fluently in German in this work

- Assisted customers in book selections and enhance shopping experience with recommendations and literature knowledge

- Active listening and engaging in customers interests and preferences

- Ensured accurate stock levels and inventory count

- Created fun window shopping experiences including themes, focusing on authors or target audience

- Processed transactions and cash up at end of day

- Set up and working book tables for traveling authors at schools, restaurants, universities, bars or venues

- Restocked and cleaned daily

I spend 3 years in Germany with my Army family in which I spend time at home focusing on raising small kids