Dedicated professional with a solid background in high-volume office environments, focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Demolition Worker
Elder Demolition
Portland, OR
07.2024 - Current
Operated various hand tools and power equipment, including drills, saws, and jackhammers, to complete construction tasks efficiently
Operated various types of machinery, including but not limited to forklifts, cranes, and conveyor systems
ESR Specialist Sales Representative
Allstate Insurance
Portland, OR
06.2021 - 04.2024
Developed and maintained a strong understanding of the company's products and services
Managed a high volume of outbound calls to generate leads and schedule appointments
Utilized CRM software to track leads, manage customer information, and monitor sales activities
Front Desk Receptionist
Planet Fitness
Portland, OR
10.2020 - 05.2021
Greeted and welcomed guests, providing a positive first impression of the company
Maintained cleanliness and organization of the front desk area at all times
Efficiently handled all incoming and outgoing mail, packages, and deliveries
Trained new receptionists on office procedures, phone systems, and customer service best practices
Maintained accurate records of employee attendance using timekeeping software
Fulfillment Associate
Amazon Fulfillment Associate
Sandy, OR
10.2018 - 10.2020
Operated packaging machinery and equipment to ensure efficient production and packaging of products
Trained new employees on proper operation of packaging machinery and adherence to safety protocols
Contributed ideas for cost-saving initiatives by optimizing material usage or streamlining processes
Ensured compliance with Good Manufacturing Practices (GMP) throughout the entire packaging process
Worked collaboratively with cross-functional teams, including quality control, warehouse, and logistics departments
Resolved minor technical issues or malfunctions during production to minimize downtime
Monitored inventory levels of packaging materials and notified supervisors when supplies needed replenishment
Packaging Specialist
Transpacific Food, Inc.
Sandy, OR
09.2015 - 10.2018
Collaborated with cross-functional teams to identify process improvements and implement solutions that resulted in company savings.
Trained team members on operating machinery safely and efficiently, reducing the number of machine-related incidents
Streamlined workflow processes through automation initiatives, increasing productivity
Performed routine maintenance on packaging equipment to prevent breakdowns or malfunctions
Maintained a high level of quality control by inspecting packaged items for defects or damage
Operated packaging machinery and equipment to ensure efficient and accurate packaging of products
Assistant Property Manager
Eastman heights
Gresham, OR
07.2012 - 09.2015
Assisted property manager in overseeing daily operations of residential and commercial properties
Managed rent collection process, ensuring timely payments from tenants and addressing any delinquencies
Collaborated with leasing team to market available units, resulting in increase in occupancy
Prepared lease agreements, renewals, and move-in/move-out documentation accurately and efficiently
Handled tenant inquiries, complaints, and maintenance requests promptly and professionally
Conducted regular property inspections to ensure compliance with safety regulations and identify maintenance needs
Assistant Property Management
PCMI
Vancouver, WA
01.2009 - 07.2012
Managed a portfolio of tax credit properties, ensuring compliance with all federal, state, and local regulations
Conducted regular audits of tenant files to verify eligibility for tax credits and maintained accurate records
Provided training to property staff on tax credit program requirements and procedures
Customer Service Representative (Remote)
Tarsia
Clackamas County, OR
02.2007 - 01.2009
Managed a high volume of incoming calls and directed them to the appropriate departments or individuals
Scheduled appointments and maintained an organized calendar for multiple team members
Efficiently handled administrative tasks such as data entry, filing, and document preparation
Collaborated with team members to ensure smooth operations and efficient communication within the organization
Created detailed reports on call volumes, response times, and customer satisfaction metrics for management review