Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jessica Angel Ortiz

Dallas

Summary

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Thomas J. Henry Injury Attorney's
01.2025 - Current
  • Greeted and assisted visitors in a friendly and professional manner.
  • Managed multi-line phone system, directing calls to appropriate departments.
  • Scheduled appointments and maintained organized calendar for staff members.
  • Processed incoming mail and packages, ensuring timely distribution to recipients.
  • Handled customer inquiries, providing information about services offered by the organization.

Front Desk Receptionist

Jefferson Dental and Orthodontics
07.2024 - 01.2025
  • Assisted in data entry tasks, ensuring accuracy in client information records.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Package Handler

CLN Skin Care
06.2022 - 07.2024
  • Operated conveyor systems to facilitate efficient package sorting and distribution
  • Maintained safety protocols while handling packages to ensure a secure work environment
  • Assisted in loading and unloading packages, optimizing workflow efficiency
  • Conducted quality checks on incoming and outgoing shipments for accuracy

Cashier

Wendys Restaurant
05.2019 - 08.2021
  • Processed customer transactions efficiently and accurately, ensuring a smooth checkout experience.
  • Maintained up-to-date knowledge of product promotions and inventory to assist customers effectively.
  • Collaborated with team members to enhance customer service standards and resolve issues promptly.
  • Greeted customers entering store and responded promptly to customer needs.

Education

Faith Family Academy
Dallas, TX

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Data entry

Certification

  • Basic Life Support Certificate

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front Desk Receptionist

Thomas J. Henry Injury Attorney's
01.2025 - Current

Front Desk Receptionist

Jefferson Dental and Orthodontics
07.2024 - 01.2025

Package Handler

CLN Skin Care
06.2022 - 07.2024

Cashier

Wendys Restaurant
05.2019 - 08.2021

Faith Family Academy

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