Jessica Aponte
Rochester,NY
Summary
Experienced transportation management professional with a focus on fostering team collaboration and achieving tangible results. Proven track record in overseeing logistics operations, optimizing routes, and ensuring compliance with industry regulations. Highly adaptable, dependable, and skilled in problem-solving, strategic planning, and resource allocation. Recognized for improving operational efficiency and creating a cohesive work environment that promotes success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Base Manager
Cathay Express Transportation
10.2024 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Formulated policies and procedures to streamline operations.
- Assisted in recruiting, hiring and training of team members.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Managed employee records on database to maintain accuracy and updated information.
- Managed routing, driver supervision and DOT compliance.
Quality Operations Manager
Ontario Bus Inc.
06.2021 - 10.2025
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced operational risks while organizing data to forecast performance trends.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Transportation Coordinator
Ontario Bus Inc.
08.2018 - 06.2021
- Determined most effective mode and routing of materials to customer locations and company facilities.
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
- Coordinated dispatching of 200 drivers to accomplish daily routes.
- Met safety and regulatory standards for full operational compliance.
- Implemented tracking and tracing software to improve driver safety.
- Coordinated schedules and communicated changes to customers.
- Developed criteria and application instructions for federal and state school transportation programs.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
Education
NYS Education Certificate - School Bus Transportation Instructor
PTSI
Rochester, NY01-2021
Associate of Arts - Human Services
Monroe Community College
Rochester, NY05-2012
Skills
- Operational efficiency management
- Scheduling coordination
- Operational procedure management
- Customer service optimization
- Collaborative team development
- Effective multitasking
Certification
- Certified 19-A Examiner -NYS DMV
- SBDI License- NYSED
- Guard License- NYS
- Certified National Child Passenger Safety Tech - Safe Kids Worldwide
Languages
Spanish
Native or Bilingual
Timeline
Base Manager
Cathay Express Transportation
10.2024 - Current
Quality Operations Manager
Ontario Bus Inc.
06.2021 - 10.2025
Transportation Coordinator
Ontario Bus Inc.
08.2018 - 06.2021
NYS Education Certificate - School Bus Transportation Instructor
PTSI
Associate of Arts - Human Services
Monroe Community College
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