Hope McDonald
Summertown,TN
Summary
Base Manager with a strong track record in flight training management and regulatory compliance. Demonstrated success in improving operational efficiency and resolving issues while maintaining safety standards. Experienced in scheduling and payroll management to meet organizational needs.
Overview
8
8
years of professional experience
Work History
Base Manager
Tennessee Flight Training
Nashville, Tennessee
2024.05 - Current
- Managed daily operations and scheduling for flight training programs to enhance efficiency.
- Coordinated aircraft maintenance and inspections, ensuring compliance with safety regulations.
- Facilitated communication among students, instructors, and administrative staff to promote collaboration.
- Maintained accurate records of student progress and training activities for performance tracking.
- Resolved customer complaints promptly while upholding professionalism and service standards.
- Ensured adherence to regulations governing base operations to mitigate legal risks.
- Oversee operations of two flight schools, optimizing resource allocation and training effectiveness.
Scheduling Staffing Administrator
Lowes Home Improvment
Corinth, Mississippi
2018.10 - 2023.09
- Coordinated staffing schedules for various departments in home improvement retail.
- Managed employee onboarding and training processes for new hires.
- Maintained accurate employee records and updated staffing databases regularly.
- Collaborated with store management to identify staffing needs and gaps.
- Provided administrative support during job fairs and recruitment events.
- Provided assistance with payroll processing when needed.
- Prepared offer letters for successful candidates according to company guidelines.
- Oversaw the implementation of training plans for new hires.
- Ensured compliance with federal, state, local laws regarding employment practices.
Key Holder Supervisor
Kirklands
Corinth, Mississippi
2017.09 - 2018.12
- Supervised daily store operations and ensured compliance with company policies.
- Managed cash handling procedures and performed accurate financial transactions.
- Trained and mentored team members on customer service best practices.
- Organized store layout to enhance product visibility and customer experience.
- Led team meetings to communicate promotions and sales strategies effectively.
Education
High School Diploma -
Craigmont High School
Memphis, TN1994-05
Skills
- Flight training management
- Aircraft maintenance coordination
- Regulatory compliance oversight
- Performance tracking
- Operational efficiency
- Customer relationship management
- Time management
- Problem solving
- Employee training
- Workforce planning
- Asset management
- Planning of events within the company
References
References available upon request.
Timeline
Base Manager
Tennessee Flight Training
2024.05 - Current
Scheduling Staffing Administrator
Lowes Home Improvment
2018.10 - 2023.09
Key Holder Supervisor
Kirklands
2017.09 - 2018.12
High School Diploma -
Craigmont High School