Jessica Aponte
Fort Myers
Summary
Dynamic Medical Assistant and Clinical Coach at Lee Health, skilled in EPIC software and clinical training. Proven ability to enhance patient care through effective team mentoring and precise injection administration. Recognized for improving response times to patient inquiries, fostering collaboration, and ensuring safety standards in clinical procedures.
Overview
18
18
years of professional experience
Work History
Medical Assistant/ Clnical Coach
Lee Health
Fort Myers
03.2022 - Current
- Provided clinical coaching and training to new hires, fostering collaboration and quality patient care.
- Coordinated procedure and appointment scheduling across multiple specialty clinics.
- Efficiently collected and entered patient demographics and insurance information using EPIC software.
- Administered injections and performed phlebotomy procedures with precision.
- Supported minor surgeries and conducted ear irrigation and X-Ray procedures.
- Executed sterilization of instruments to uphold safety standards.
- Initiated training sessions that improved response times to patient inquiries.
- Measured vital signs and took medical histories to prepare patients for examination.
Customer Service Representative
Lee health children’s rehab
Fort Myer
02.2016 - 01.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained a high level of professionalism when dealing with difficult customers.
- Referred customers to appropriate resources when needed such as financial assistance programs or support groups.
- Compiled reports on medical claims status, denials, appeals and other related topics.
- Informed customers about services available at the clinic or hospital.
- Collected patient demographic and insurance information for new patients.
- Answered incoming calls and responded to customer inquiries in a timely manner.
- Performed patient registration and filing duties, including checking in patients and filing medical records.
Assistant Store Manager
Underground by Journeys
Fort Myers
01.2007 - 03.2010
- Supervised daily operations including scheduling shifts, assigning duties.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Created reports on sales trends, inventory levels, and financial data.
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained up-to-date knowledge of relevant laws and regulations regarding wage and hour compliance.
- Managed multiple tasks simultaneously while meeting deadlines consistently.
- Coordinated with Human Resources staff on employee leaves of absence or termination paperwork.
- Managed payroll and time and attendance systems.
- Nightly deposit
Education
Medical Billing And Coding -
Rasmussen University
Fort Myers, FL11-2025
Associate of Applied Science - Health Care Management
Rasmussen University
Fort Myers06.2022
Medical assisting -
Rasmussen college
Fort myers, FL06.2018
Skills
- EPIC software proficiency
- Suturing techniques
- Splint application
- Wound care management
- Injection administration
- Clinical coaching
- Team mentoring and training
- Self-directed organization and time management
Administrative Skills
- Efficient in collection and entry of patient demographics and insurance information using EPIC medical software.
- Procedure and appointment scheduling for multiple specialty clinics, effectively coordinating with clinical staff to prioritize patient needs.
- Promoted to Lead in 08/22, responsible for mentoring and training new hires to foster a collaborative team environment and provide patient care.
- Initiated regular training sessions that improved team response times to patient inquiries.
- Implemented call auditing processes to maintain high standards of patient interaction.
Timeline
Medical Assistant/ Clnical Coach
Lee Health
03.2022 - Current
Customer Service Representative
Lee health children’s rehab
02.2016 - 01.2019
Assistant Store Manager
Underground by Journeys
01.2007 - 03.2010
Medical Billing And Coding -
Rasmussen University
Associate of Applied Science - Health Care Management
Rasmussen University
Medical assisting -
Rasmussen college