Jessica Arceneaux
Oklahoma City,OK
Summary
Service-focused Patient Registration Representative proficient in managing new admissions. Collects and completes paperwork diligently to minimize errors and maximize patient satisfaction. Handles demands of different insurance plans with organized approach.
Reliable Detention Officer skilled handling and managing activities of 1000 offenders in assigned cell block. Sound knowledge of constitutional rights and ethical standards of conduct. Experience detaining and processing inmates, preparing and serving meals to inmates and monitoring overall facility security.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Admitting
Registrar, OU Health – University of Oklahoma Medical Center Outpatient Surgery
Oklahoma City, OK
05.2021 - Current
- Keep track of important patient data, bill patients and provide medical records and reports.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Verified patient details and insurance coverage and collected co-pays
Detention Officer
Oklahoma County Sheriff Office
Oklahoma City, OK
12.2018 - 05.2021
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Attended to feeding, housing and physical well-being of inmates.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Regularly conducted security and sanitation checks.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
- Supervised and controlled behavior of 500 inmates.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
- Processed inmates by taking photographs and fingerprints.
- Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
- Verified identification using specialized databases and methods such as fingerprinting.
- Facilitated video arraignment processes as part of judicial process.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Established positive working relationships and maintained boundaries with resident offenders.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Searched building and grounds, living quarters and work areas for contraband.
- Restrained juvenile inmates when disturbances required physical intervention.
- Directed activities of inmate crews working on maintenance, operations, farming and construction projects.
- Created and maintained arrest files on inmates processed through jail.
- Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
- Completed dorm sanitation and maintenance checks and reported results to management.
- Maintained updated and detailed records of calls in physical and electronic database.
- Monitored flow of paperwork and directed information to appropriate departments.
Assistant teacher
Child Time Learning Centers
Oklahoma City, OK
03.2018 - 12.2018
- Initiating classroom activities, preparing supplemental instructions and collecting materials from students.
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
- Worked with teachers to design lesson plans and coordinate activities for classes
Package Handler
UPS, Carrier
Oklahoma City, OK
11.2016 - 12.2017
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Delivered updates on anticipated task completion times
- Handled inventory control and cycle counting procedures
Mail Carrier
United States Postal Service, USPS
Oklahoma City, OK
02.2017 - 04.2017
- Carried mail and Delivered mail
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Distributed mail on foot to residences and businesses, delivering to approximately 100 customers per shift.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift
Inventory Specialist
RGIS Auditing
Oklahoma City, OK
12.2016 - 01.2017
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed physical inventory counts each month
Supervisor
Burlington Coat Factory
Oklahoma City, OK
03.2015 - 06.2015
- Assign work, evaluate performance, resolve Complaints
- Accomplishments
- Firm Success, encouraging Communication, employee motivation
- Skills Used
- Emotional balance, being Proactive, creativity, self Knowledge.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
- Set overall vision and provided team leadership.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
Customer Service Representative
Auto Zone
Palmdale, CA
04.2013 - 06.2014
- Customer Satisfaction, Sales, Handling Problems, assisting in Sales, clerical Tasks
- Accomplishments
- Resolved customer complaints by identifying problems and taking appropriate corrective action
- Skills Used
- Patience, attentive, clear Communication Skills, positive language, acting Skills
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Customer Service Cashier
Walmart Super Center
Palmdale, CA
08.2011 - 10.2012
- Provide timely and accurate information to incoming customer order status and product knowledge requests
- Perform other related duties as assigned
- Accomplishments
- Lead front end CSM.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Maintained customer satisfaction with quick and professional handling of product returns
Education
No Degree - Surgical Technology
Wright Career College
Oklahoma City, OKNo Degree - Surgical Technology
Heritage College
Oklahoma City, OKNo Degree - Nursing Assistance
Oklahoma City Community College
Oklahoma City, OK03.2023
High School Diploma -
Pete Knight High
Palmdale, CA05.2009
Skills
- Customer Service, Product Knowledge, Problem Solving, Market Knowledge,
- Computer proficiency
- Patient Registration
- Data Entry Software
- Medical Information Collection
- Admitting Processes
- Registration
- Body and cell searches
- Restraint Techniques
- Inmate monitoring
- Surveillance
- Headcounts
- Central and pod control
- Emergency Response
- Suicide prevention training
- Safety and security
- Weapons training
- Correctional facility procedures
- Conflict resolution skills
- File and records management
- Inmate behavior modification tactics
- Report preparation
Certification
First Aid Certification, CPR Certification
Timeline
Admitting
Registrar, OU Health – University of Oklahoma Medical Center Outpatient Surgery
05.2021 - Current
Detention Officer
Oklahoma County Sheriff Office
12.2018 - 05.2021
Assistant teacher
Child Time Learning Centers
03.2018 - 12.2018
Mail Carrier
United States Postal Service, USPS
02.2017 - 04.2017
Inventory Specialist
RGIS Auditing
12.2016 - 01.2017
Package Handler
UPS, Carrier
11.2016 - 12.2017
Supervisor
Burlington Coat Factory
03.2015 - 06.2015
Customer Service Representative
Auto Zone
04.2013 - 06.2014
Customer Service Cashier
Walmart Super Center
08.2011 - 10.2012
No Degree - Surgical Technology
Wright Career College
No Degree - Surgical Technology
Heritage College
No Degree - Nursing Assistance
Oklahoma City Community College
High School Diploma -
Pete Knight High
First Aid Certification, CPR Certification
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