Summary
Overview
Work History
Education
Skills
Timeline
Manager

Jessica Argonza

Referral Coordinator
San Antonio,TX

Summary

Capable Patient Representative dedicated to providing superior support for customers. Well-versed in scheduling and database management functions for streamlined communication. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

Patient Referral Coordinator

Texas Med Clinic (CCPartners)
04.2022 - Current
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Facilitated referrals to other healthcare providers and resources to bridge service gaps.
  • Monitored referrals to foster timely completion and followed up with physicians to facilitate.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.

FRONT DESK MANAGER/Doctor's Assistant

AURORA CENTER/VALLEY CLINIC
06.2020 - 12.2022
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Consulted with healthcare professionals on business decisions.
  • Recorded patient history to accurately track conditions, progress and diagnosis for comprehensive medical records.
  • Prescribed medications to patients to treat conditions and alleviate symptoms.
  • Assisted physicians during surgeries and other medical procedures to treat patients appropriately and safely.
  • Conducted physical examinations to assess patients' health and current condition for optimal treatment.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Completed EKGs and other tests based on patient presentation in office.


Receptionist/Referral Coordinator

Athritis Associates PA
06.2018 - 06.2020
  • Assisting four M.D/ Mid Providers in sending referrals for patients to outside clinics
  • Trained new staff on filing, phone etiquette and other office duties.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Use EMR software, eClinicals/PRACTICEFUSION, to assist patients and providers with medical records in accordance to HIPAA and clinic policies.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Barista

Starbucks
02.2016 - 01.2018
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.

Education

BACHELOR OF ARTS - ANTHROPOLOGY

TEXAS STATE UNIVERSITY
08.2013 - 05.2017

Skills

Managementundefined

Timeline

Patient Referral Coordinator

Texas Med Clinic (CCPartners)
04.2022 - Current

FRONT DESK MANAGER/Doctor's Assistant

AURORA CENTER/VALLEY CLINIC
06.2020 - 12.2022

Receptionist/Referral Coordinator

Athritis Associates PA
06.2018 - 06.2020

Barista

Starbucks
02.2016 - 01.2018

BACHELOR OF ARTS - ANTHROPOLOGY

TEXAS STATE UNIVERSITY
08.2013 - 05.2017

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Jessica ArgonzaReferral Coordinator