Jessica Arias
San Bernardino,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Hardworking and reliable Assistant Manager, with strong ability in training and cash handling . Offering great communication skills , fast learner and Highly organized, proactive and punctual with team-oriented mentality.
Overview
6
6
years of professional experience
Work History
Loan Representative 2
Arrowhead Credit Union
Rancho Cucamonga
05.2025 - Current
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Responded quickly to emails sent by customers seeking information or resolution of issues.
- Processed lien releases on existing titles according to established timelines.
- Provided assistance to customers with inquiries regarding DMV services and procedures.
- Assisted with training new staff members on DMV regulations and procedures.
- Provided detailed information on fees associated with various DMV services and procedures.
- Participated in staff meetings to discuss performance metrics and best practices.
- Explained the terms of the loan agreement to customers in a clear manner.
Loan Service Representative 1
Arrowhead credit union
Rancho Cucamonga, California
08.2021 - Current
- Performed periodic reviews of existing loan portfolios to identify potential risks or opportunities for improvement.
- Provided detailed information on fees associated with various DMV services and procedures.
- Verified accuracy of information on documents submitted by customers.
- Resolved customer disputes over billing errors or incorrect charges.
- Assisted customers in completing forms accurately and efficiently.
- Followed up with customers via phone or email regarding status of their requests.
- Processed payoffs, releases, and curtailments for loans.
Call Center Representative
Schools First Credit Union
Riverside, Ca
05.2019 - 08.2021
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Maintained detailed records of customer interactions and transactions for future reference.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Maintained records of customer interactions, transactions, comments and complaints.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Education
High School Diploma -
Asa Charter
San Bernardino, CA06.2008
Skills
- Product and service knowledge
- Training and development
- Orientating and training
- Strategic Planning
- Staff training and development
- Microsoft Office expertise
- Multitasking
- Reliable and trustworthy
- Member service
- Loan servicing systems
- Strong communication skills
Timeline
Loan Representative 2
Arrowhead Credit Union
05.2025 - Current
Loan Service Representative 1
Arrowhead credit union
08.2021 - Current
Call Center Representative
Schools First Credit Union
05.2019 - 08.2021
High School Diploma -
Asa Charter
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