Jessica Armand

Results-driven Quoting Specialist and Customer Service professional with a strong background in pricing analysis, quote preparation, and client support. Adept at managing high-volume requests, maintaining accuracy under pressure, and fostering positive customer relationships. Known for problem-solving, clear communication, and contributing to increased customer satisfaction and sales efficiency.

• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Gathered, organized and input information into digital database.
• Collected, arranged, and input information into database system.
• Evaluated customer needs and feedback to drive product and service improvements.
• Maintained database systems to track and analyze operational data.

• Making schedules, lead and managed a team, provided guidance, training, and performance evaluations
• Overseeing the day-to-day operations of the venue setting up at open and breaking down all at close
• Ensuring organization, cleanliness and efficient service
• Maintained appropriate inventory levels for supplies and equipment
• Collaborate with other department managers to ensure an efficient work environment
• Handling guest inquires, concerns and feedback, resolving issues promptly and professionally
• Worked with POS system
• Scheduled work hours for 25-30 employees to achieve adequate manpower coverage.
• Increased customer service ratings significantly through personable service.
• Organized special events and promotions, resulting in increased bookings and repeat business.

• Operated and balanced cash drawer
• Served customers and helped with orders
• Worked with a friendly customer service attitude
• Worked in a fast-paced work environment and handled high pressure situations professionally

• Operated cash register, cash handling
• Helped customers with their purchases
• Stocked and maintained inventory
• Arranged shelves and displays