Jessica Armenta
Wilsonville,OR
Overview
3
3
years of professional experience
Work History
Barista
Coffee Bean & Tea Leaf, Manager - Cynthia Sanchez
05.2023 - 08.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Used POS system to accurately enter orders and process payments.
Housekeeper
Araceli Sierra (Head Of House), (805) 637-1829
05.2020 - 05.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments by vacuuming, cleaning windows, and dusting.
Head Front of Store Cashier
Cost Plus World Market, Manager - Mike Gentry
08.2022 - 11.2022
- Greeted customers and responded to requests for information.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Operated cash register swiping barcode items across electronic scanner to record price and collected payment.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Bachelor of Science - Mechanical Engineering
Oregon Institute of Technology
Wilsonville, OR06.2027
High School Diploma -
Santa Barbara City College, Middle College
Santa Barbara, CA06.2023
Skills
- Menu Memorization
- Excellent Memory
- Point-of-Sale (POS) Software
- Coffee Machinery
- Available Weekends
- Team Player
- Guest Satisfaction
- Beverage Preparation
- Fluent in Spanish and English
Timeline
Barista
Coffee Bean & Tea Leaf, Manager - Cynthia Sanchez
05.2023 - 08.2023
Head Front of Store Cashier
Cost Plus World Market, Manager - Mike Gentry
08.2022 - 11.2022
Housekeeper
Araceli Sierra (Head Of House), (805) 637-1829
05.2020 - 05.2023
Bachelor of Science - Mechanical Engineering
Oregon Institute of Technology
High School Diploma -
Santa Barbara City College, Middle College
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