Examined orders to confirm accuracy, completeness and adherence to customer requirements.
Input order information into system and updated customer accounts to document and track customer orders.
Updated reports, managed accounts, and generated reports for company database.
Office Manager
Renewal By Andersen Window Replacement
06.2017 - 03.2020
40+ hours per week
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Coached new hires on company processes while managing employees to achieve maximum production.
Receptionist
Renewal By Andersen Window Replacement
07.2016 - 05.2017
Answered central telephone system and directed calls accordingly.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Organized, maintained and updated information in computer databases
Canvasser
Renewal By Andersen Window Replacement
03.2016 - 06.2016
Utilized persuasive sales techniques to convert leads into sales.
Stayed current on product specs and prices and accurately updated display product literature.
Responded to customer questions and objections to address concerns and build rapport
Education
J.D. -
University of Oklahoma
Norman, OK
05.2027
Bachelor of Science - Criminal Justice
University of Oklahoma
Norman, OK
05.2024
Associate of Arts - Diversified Studies
Oklahoma City Community College
Oklahoma City, OK
12.2022
Skills
Analytical and Critical Thinking
Computer Proficiency and Microsoft Office
Problem-Solving
Teamwork and Collaboration
Decision-Making
Organization and Time Management
Verbal and Written Communication
QuickBooks
Service Learning
Window of Giving Oklahoma Member & Chairperson, 09/2020 - Present
Renewal by Andersen Window Replacement - Oklahoma City, OK
Organize and coordinate volunteer opportunities for myself and other teammates, including book drives, coat drives, blessing bag events, and serving lunch to clients at partner organizations.
Cultivate relationships with community organizations including the Homeless Alliance and Positive Tomorrows to establish partnerships and collaborations.