Nautica Conwell
Customer Service Representative
Fort Worth,TX
Summary
Dedicated professional with over 5 years of experience in customer service, order management, and administration. Proficient in Salesforce, Microsoft Office Suite, and data analysis tools, with a proven track record of streamlining processes and delivering exceptional results. Seeking a role where I can utilize my organizational skills, problem-solving abilities, and innovative approach to contribute to organizational success.
Overview
8
8
years of professional experience
23
23
years of post-secondary education
Work History
Order Entry Specialist
Colibri Group
01.2022 - Current
- Process and enter customer orders with precision, ensuring timely delivery and accurate recordkeeping.
- Collaborate with sales teams to resolve discrepancies and provide exceptional customer service.
- Optimize order entry processes through system improvements and use of Salesforce CRM.
- Implemented process changes, improving efficiency by 15%.
Direct Service Specialist
Wayne Metropolitan Community Action Agency
03.2019 - 01.2022
- Responded to client inquiries, assessed needs, and scheduled appointments in compliance with pre-screening guidelines.
- Developed and maintained resource files on human service organizations, enhancing service delivery.
- Troubleshot communication equipment issues and prepared detailed program reports.
- Consistently exceeded quality assurance requirements and key performance metrics.
Communications Coordinator
Walnut Hill United Methodist Church
01.2017 - 02.2019
- Implemented a youth-focused posting strategy and engaged online audience, resulting in a 70% increase in engagement across social media channels
- Designed targeted marketing campaign resulting in a 25% increase in youth membership
- Curated communication materials for partnership acquisition
- Conducted 50 case studies, quotes, and anecdotes from faculty members to promote the organization
- Developed online marketing campaigns, effectively increasing followers and program awareness
Education
Bachelor of Science - Human Services
University of Phoenix
Tempe, AZ 05.2001 - 01.2024
Skills
Data Entry & Order Management
Timeline
Order Entry Specialist
Colibri Group
01.2022 - Current
Direct Service Specialist
Wayne Metropolitan Community Action Agency
03.2019 - 01.2022
Communications Coordinator
Walnut Hill United Methodist Church
01.2017 - 02.2019
Bachelor of Science - Human Services
University of Phoenix
05.2001 - 01.2024
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