JESSICA ARVELO
Supervisor
Queens,NY
Summary
Over 17 years of leadership experience as a manager in addition to working at crisis emergency shelter as a Case Manager for migrants. Experience in various administrative duties such as payroll and quality control. Managerial experience in daily operations, compliance, and staffing needs. Extensive organizational skills which includes inventory control and providing public safety. Strong client relations and exceptional communicatin skills.
Overview
19
19
years of professional experience
Work History
Home Care Provider
CDPAP
Brooklyn, NY
04.2019 - Current
- Asisted in the care and well-being of elderly client’s and monitored ensuring their safety
- Provided assitance to clients needs such as preparing and attending to the client’s diatery needs.
Case Manager/Administrator Assistant/Supervisor of Operations
Favorite Healthcare Staffing/DocGo
New York, NY
11.2022 - Current
- Performed data analysis and security verification utilizing Salesforce database and assisted guest through their intake and discharge process
- Directed guests and staff members to proper resources
- Assisted in the care and well-being of families and children and accomodated guests/migrants with accesibility needs
- Coordinated with supervisors to ensure the safety and efficiency of the facility
- Performed inventory control and assured food supply for guests as well as maintaining hotel aesthenics.
- Greeted and directed visitors to appropriate personnel.
- Provided administrative support services, including data entry and filing of documents.
- Intake
- check in and check out
- Assigning rooms and beds
- Badging
- Transferring of beds/rooms/other locations
- Reconnections-Booking flights and relocating
- Legal-residency letters
- Discharging
- Translating
- Organized and maintained client files in accordance with established procedures.
- Prepared and distributed reports summarizing case activity to the Case Manager.
- Compiled documents necessary for initial assessments of new clients referred to the program.
- Assisted with intake process by completing paperwork required for eligibility determination of potential new clients referred to the program.
- Maintained updated records of all activities related to each individual case.
- Reviewed relevant policies, procedures, regulations, and standards applicable to client cases as directed by the Case Manager.
- Researched information pertinent to specific cases as requested by the Case Manager.
- Developed and maintained Salesforce security, including user roles, profiles, sharing rules, and assignment rules.
Fore Lady/Supervisor
Pritchard Industries
New York
03.2005 - 07.2016
- Performed daily household heavy cleaning operations and ensured everything was well organized, sanitized and maintained
- Completed routine maintenance activities and notified maintanence of any concerns or repairs needed.
Manager
Rite Center
Bronx, NY
03.2005 - 07.2016
- Supervised and trained staff in compliance to the company policy and standards ensuring the perfomance of the employee’s duties assigned
- Inventory control, ordering and keeping accountability of all products in the company’s database
- Created a work schedule, took daily attendance and performed employee evaluations
- Provided exceptional customer service assisting to their needs and resovled any disputes or concerns that might arise
- Assured the facility was well maintained and organized
- Held accountablity of the cash flow and mainained daily and weekly record keeping.
Education
Diploma - Health Care Provider
Asworth College
01.2019
Diploma -
Manhattan Village Acadamy
01.2000
Skills
- Computer:
- Microsoft Office, Salesforce, Excel and other additional databases
- Leadership: Management, Supervisor, Coordinator, problem resolution and quality control
- Public Safety:
- Provided safety and well-being for guests/migrants and employees at crisis
- Emergency shelters
- Data Migration
- Salesforce
Languages
Timeline
Case Manager/Administrator Assistant/Supervisor of Operations
Favorite Healthcare Staffing/DocGo
11.2022 - Current
Home Care Provider
CDPAP
04.2019 - Current
Fore Lady/Supervisor
Pritchard Industries
03.2005 - 07.2016
Manager
Rite Center
03.2005 - 07.2016
Diploma - Health Care Provider
Asworth College
Diploma -
Manhattan Village Acadamy