Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

Jessica Atkins

Rockmart,GA

Summary

13+ years of experience in customer service, sales, and operations. Proven track record of driving sales performance and exceeding revenue targets, delivering successful customer experience and mentoring teams. Accountable for establishing efficient processes and tools to maximize sales opportunities. Experienced in call quality assessments, sales tracking, and reporting.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Small Business Team Leader

AT&T
09.2019 - Current
  • Collaborating with operational and technical partners across multiple AT&T teams – to resolve customer issues, deliver solutions and drive sales performance.
  • Adapted quickly to new challenges in market segment, communicating with team members to identify obstacles and implement plans of attack.
  • Cultivated operational rigor around documented sales and pipeline development processes.
  • Led by example, modeling expected selling behaviors to build team confidence in standard tactics which had a 25% lift from previous leaders.
  • Exceeded revenue and profitability goals, leading team through proven coaching and motivational techniques.
  • Coached sales team members, assessing strengths and weaknesses to develop plans for improvement and optimize sales performance through company coaching methodology.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Translated corporate strategy into actionable plans, holding team accountable for following official sales process and coverage model plan.
  • Gathered, organized and input information into digital database.

Small Business Sales Consultant

AT&T
04.2010 - 09.2019
  • Consistently exceeding revenue targets past 13 years
  • Subject Matter Expert on process, tool usage and products
  • Accountable for driving successful customer experience
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Maintained current knowledge of evolving changes in marketplace.
  • Mastered and constantly improved sales prospecting, follow-up and upsell processes.
  • Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and myself.
  • Established close relationships with new small business prospects.
  • Leveraged CRM to collect, organize and manage sales data and customer information.
  • Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions.
  • Contributed to team objectives in fast-paced environment.
  • Worked with technical team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Identified potential sales and cross-selling opportunities and informed supervisor.
  • Mastered and constantly improved sales prospecting, follow-up and upsell processes

Education

High School Diploma -

Rockmart High School
Rockmart, GA
1998

Skills

  • Customer Satisfaction
  • Sales and Marketing Expertise
  • Providing Feedback
  • Professional Development
  • 20 years Customer Service experience
  • Root Cause Analysis, reporting
  • Strong Organizational Skills
  • Strong communicator
  • Coaching/Mentoring
  • Multi-tasking
  • Collaboration
  • Team building and development
  • Excellent Verbal Communication Skills
  • VoIP Knowledge
  • Network Troubleshooting

Accomplishments

  • MDP Participant 2023
  • LDP Graduate 2022
  • Achievers Club- 2017, 2018, 2021
  • Mobility award 2
  • Led top performing team during 2020 and assisting virtually

Certification

Enrolled in Management Development Program 2023

Leadership Development Program 2022

Additional Information

References available if needed

Timeline

Small Business Team Leader

AT&T
09.2019 - Current

Small Business Sales Consultant

AT&T
04.2010 - 09.2019

High School Diploma -

Rockmart High School

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Jessica Atkins