Jessica Aviles Manso
San Juan,Puerto Rico
Summary
Bilingual Healthcare Professional with 15 years of experience in patient support, care coordination, and healthcare outreach. Specializes in scheduling appointments, managing high call volumes, and providing Spanish-English interpretation services. Expertise in navigating complex healthcare systems and utilizing community resources to enhance patient care. Focused on improving healthcare accessibility for underserved populations.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Health Care Coordinator
CinqCare
Buffalo, NY
01.2020 - Current
- Coordinated comprehensive healthcare services and individualized care plans, enhancing patient access for adults and families.
- Facilitated member access to transportation, specialty referrals, and essential healthcare resources, improving overall care continuity.
- Executed strategic outreach initiatives and follow-up protocols, ensuring accurate patient documentation and streamlined communication.
- Provide vital bilingual Spanish-English interpretation and translation to bridge communication gaps in care.
- Partner with multidisciplinary healthcare providers and community organizations to optimize patient health outcomes.
Healthcare Assistant / Spanish Interpreter
WNY Independent Living
Buffalo, NY
01.2015 - 01.2020
- Guided patients through healthcare navigation, ensuring access to necessary support services and resources.
- Guided patients through complex healthcare navigation and provided essential daily support services.
- Educated patients on medical instructions, treatment protocols, and available community services.
- Educated patients on medical instructions and treatment protocols, facilitating understanding of available community services.
CDPAP Interpreter
FreedomCare
Buffalo, NY
01.2015 - 01.2020
- Facilitated streamlined communication and coordinated healthcare services for Spanish-speaking members.
- Interpreted complex medical and customer service dialogues with high accuracy, ensuring professional conduct.
- Improved patient satisfaction by enabling clear, transparent communication between providers and members.
Medical Assistant / Billing Specialist
Luis A. Colon, MD
San Juan, PR
01.2003 - 01.2011
- Managed front-office operations, optimizing appointment scheduling and patient intake documentation for improved patient flow.
- Executed medical billing, coding, and insurance verification tasks, facilitating timely reimbursements and minimizing billing errors.
- Maintained organized patient records, enhancing accessibility and accuracy in a high-volume, fast-paced clinical environment.
Education
High School Diploma - Medical Office
Stratford Career Institute
Associate of Arts - Medical Billing and Coding
Guaynabo Technical College
Associate of Science - Biology Education
University of Puerto Rico
San Juan, Puerto RicoEarly Childhood Education
Ecc Community College
Skills
- Administration: Healthcare coordination
- Compliance & Technical: HIPAA compliance
- Patient education
- Patient care coordination
- Healthcare management
- Quality improvement
- Systems: Medent, HealthElink, ePaces, MAS, SharePoint
- Communication: Bilingual communication
Certification
- Spanish-English Interpreter
- Medical Billing & Coding
- CPR / AED Certified
- Narcan Training
- Mental Health Counselor Assistant
- HIPPA
- Medical Interpretation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Health Care Coordinator
CinqCare
01.2020 - Current
Healthcare Assistant / Spanish Interpreter
WNY Independent Living
01.2015 - 01.2020
CDPAP Interpreter
FreedomCare
01.2015 - 01.2020
Medical Assistant / Billing Specialist
Luis A. Colon, MD
01.2003 - 01.2011
Early Childhood Education
Ecc Community College
Associate of Science - Biology Education
University of Puerto Rico
Associate of Arts - Medical Billing and Coding
Guaynabo Technical College
High School Diploma - Medical Office
Stratford Career Institute