Jessica Avis
Walker,IA
Summary
Dynamic customer service leader with a proven track record at Parker Hannifin Corp., excelling in team training and development. Enhanced customer satisfaction through effective problem-solving and relationship building. Skilled in order management and Microsoft Excel, I consistently improved service quality and fostered a collaborative team environment.
Overview
11
11
years of professional experience
Work History
Sr. Customer Service Lead
Parker Hannifin Corp.
07.2023 - Current
- Reviewed associate performance to identify training needs.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Mentored junior staff members to improve their knowledge of company policies, products, and services.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative
Parker Hannifin
01.2023 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Support Specialist
Second Story Promotions
02.2022 - 12.2022
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Data Entry- Processing purchase orders
- General Sales assistance
- Multi-line sales rep. support via phone and written communications.
- Inventory and updating back end of professional website for sales in promotional products
Shipping Coordinator
Raining Rose Inc.
04.2018 - 02.2022
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Reviewed paperwork to determine priorities and set schedules.
- Oversaw inbound and outbound packages for transportation.
Cosmetologist
Sport Clips
06.2014 - 03.2018
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Education
Cosmetology License - Hair
Capri College
Cedar Rapids, IA10-2013
Skills
- Customer service excellence
- Department operations
- Email etiquette
- Customer relations
- Order management
- Team training and development
- Account management
- Problem-solving
- Time management
- Microsoft Excel
- Team collaboration
- Relationship building
Timeline
Sr. Customer Service Lead
Parker Hannifin Corp.
07.2023 - Current
Customer Service Representative
Parker Hannifin
01.2023 - 07.2023
Customer Support Specialist
Second Story Promotions
02.2022 - 12.2022
Shipping Coordinator
Raining Rose Inc.
04.2018 - 02.2022
Cosmetologist
Sport Clips
06.2014 - 03.2018
Cosmetology License - Hair
Capri College
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