Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Avis

Walker,IA

Summary

Dynamic customer service leader with a proven track record at Parker Hannifin Corp., excelling in team training and development. Enhanced customer satisfaction through effective problem-solving and relationship building. Skilled in order management and Microsoft Excel, I consistently improved service quality and fostered a collaborative team environment.

Overview

11
11
years of professional experience

Work History

Sr. Customer Service Lead

Parker Hannifin Corp.
07.2023 - Current
  • Reviewed associate performance to identify training needs.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Mentored junior staff members to improve their knowledge of company policies, products, and services.
  • Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
  • Established strong relationships with clients, leading to repeat business and positive feedback.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Customer Service Representative

Parker Hannifin
01.2023 - 07.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Support Specialist

Second Story Promotions
02.2022 - 12.2022
  • Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Data Entry- Processing purchase orders
  • General Sales assistance
  • Multi-line sales rep. support via phone and written communications.
  • Inventory and updating back end of professional website for sales in promotional products

Shipping Coordinator

Raining Rose Inc.
04.2018 - 02.2022
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Reviewed paperwork to determine priorities and set schedules.
  • Oversaw inbound and outbound packages for transportation.

Cosmetologist

Sport Clips
06.2014 - 03.2018
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.

Education

Cosmetology License - Hair

Capri College
Cedar Rapids, IA
10-2013

Skills

  • Customer service excellence
  • Department operations
  • Email etiquette
  • Customer relations
  • Order management
  • Team training and development
  • Account management
  • Problem-solving
  • Time management
  • Microsoft Excel
  • Team collaboration
  • Relationship building

Timeline

Sr. Customer Service Lead

Parker Hannifin Corp.
07.2023 - Current

Customer Service Representative

Parker Hannifin
01.2023 - 07.2023

Customer Support Specialist

Second Story Promotions
02.2022 - 12.2022

Shipping Coordinator

Raining Rose Inc.
04.2018 - 02.2022

Cosmetologist

Sport Clips
06.2014 - 03.2018

Cosmetology License - Hair

Capri College
Jessica Avis