Jessica Ayling
Member Enrollment Coordinator
Rocky Mount,NC
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
CVS/caremark
10.2022 - 09.2023
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Guided clients through policy options and benefits, ensuring understanding of coverage details and requirements.
- Resolved customer inquiries regarding policy coverage and claims processes to enhance client satisfaction.
Project Specialist
LabCorp
Remote, North Carolina
10.2021 - 10.2022
- Evaluated and modified existing compensation and benefits programs, policies and procedures in coordination with human resources department.
- Conducted thorough review of benefit election complaints and appeals submitted to benefits division.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Managed project timelines and deliverables, ensuring alignment with organizational goals.
- Coordinated cross-functional teams to drive project execution and resolve issues proactively.
- Maintained open communication by presenting regular updates on project status to customers.
Member Enrollment Coordinator
PrudentRx
10.2023 - Current
- Evaluated existing processes to identify areas for improvement, resulting in increased efficiency in enrollment operations.
- Skilled at working independently and collaboratively in a team environment.
- Analyzed enrollment data to identify trends, facilitating informed decision-making for program improvements.
- Communicated effectively via telephone prospective members.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
Document Retrieval Specialist
RemX Specialty Staffing
Remote, NC
06.2021 - 10.2021
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Managed file archival and information retrievals.
- Communicated with clients to review contracts, answer questions and determine special circumstances.
- Assessed impact of emerging technology and system upgrades on workflow.
Senior Technical Specialist
Conduent
Remote, NC
10.2017 - 06.2021
- Assessed technical complexity of tickets to escalate to Tier 3 team.
- Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues.
- Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.
Education
No Degree - Business Administration And Management
Weselyan Collage
Rocky Mount, NCCertificate - Cosmetology
Edgecombe Comment College
Rocky Mount, NC05.2009
GED -
Nash Community College
Rocky Mount, NC12.2003
Skills
- Work Assignments
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Windows
- Customer Data Confidentiality
- Issue and Complaint Resolution
- Understanding Customer Needs
- Data Entry and Maintenance
- Call Documentation
- Data Recovery
- Call Center Operations
- Mac Systems
Certification
- CNP - Certified Notary Public
Work Type
Full TimeGig WorkWork Location
RemoteTimeline
Member Enrollment Coordinator
PrudentRx
10.2023 - Current
Customer Service Representative
CVS/caremark
10.2022 - 09.2023
Project Specialist
LabCorp
10.2021 - 10.2022
Document Retrieval Specialist
RemX Specialty Staffing
06.2021 - 10.2021
Senior Technical Specialist
Conduent
10.2017 - 06.2021
No Degree - Business Administration And Management
Weselyan Collage
Certificate - Cosmetology
Edgecombe Comment College
GED -
Nash Community College
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