Jamari Gilmere
Douglasville,Georgia
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Delta Airlines
01.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Prep Cook
Gritz Brunch Bar
09.2021 - 12.2022
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Trained and assisted new kitchen staff members.
Prep Cook
Red Velvet Bistro
01.2022 - 11.2022
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Trained and assisted new kitchen staff members.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Collaborated with the head chef to create seasonal menus and special dishes, offering more variety and selections to customers.
- Maintained food safety and sanitation standards.
Education
High School Diploma -
New Manchester High School
Douglasville, GA05.2021
No Degree - Culinary Arts
West Georgia Technical College
Douglasville, GA05.2021
Skills
- Minute Taking
- Active Listening
- Call Triaging
- Work Assignments
- Safe Handling Standards
- Conflict Resolution
- Calm and Professional Under Pressure
- Call Center Operations
- Credit Card Payment Processing
- Safe Food Handling Procedures
Timeline
Customer Service Representative
Delta Airlines
01.2022 - Current
Prep Cook
Red Velvet Bistro
01.2022 - 11.2022
Prep Cook
Gritz Brunch Bar
09.2021 - 12.2022
High School Diploma -
New Manchester High School
No Degree - Culinary Arts
West Georgia Technical College