Jessica Bailey
Waco
Summary
Office Assistant with over 5 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of Google Chrome, Mozilla and a history achieving high data output.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CSR/Dispatcher Office Assistant
Lochridge Priest Home Services
04.2024 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
Administrative Assistance/ Warranty Claims
3C Mechanical
09.2023 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Office Assistant
Big Creek Construction
04.2018 - 09.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Collaborated with various departments to complete assigned tasks.
Education
High School Diploma -
Moody High School
06.2007
Skills
- Microsoft Office
- Documentation
- QuickBooks Expertise
- Payment Processing
- Dedicated Team Player
- Employee Training
- Document Meetings
- Self Starter
- Excel Spreadsheets
- Office Management
- Prioritizing Work
- Basic Bookkeeping
- Billing and Coding
- Filing
- Call center experience
Certification
- CPR and First Aide Certified
Languages
English
Professional Working
Timeline
CSR/Dispatcher Office Assistant
Lochridge Priest Home Services
04.2024 - Current
Administrative Assistance/ Warranty Claims
3C Mechanical
09.2023 - 04.2024
Office Assistant
Big Creek Construction
04.2018 - 09.2023
High School Diploma -
Moody High School
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