Sandy Nelson
Paris,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Office Assistant/ CSR
Prime Marketing Source
06.2022 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Utilized office management software to record and track customer information.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
The Results Company
10.2017 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
Education
High School Diploma -
Paris High School
Skills
- Positive Attitude
- Time Management
- Data Entry
- Meticulous attention to detail
- Microsoft Office
- Administrative Support
- CRM software knowledge
- Outbound and inbound calls
Timeline
Office Assistant/ CSR
Prime Marketing Source
06.2022 - Current
Customer Service Representative
The Results Company
10.2017 - 05.2022
High School Diploma -
Paris High School
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