Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Bainbridge

3819 Rilling Ave. Erie,PA

Summary

Detail oriented Caseworker with over 7 years of experience effectively managing a substantial caseload and completing assigned tasks timely and accurately. Demonstrates quality decision making and problem-solving skills and an ability to grasp complex laws, policies, and established procedures. Effective communicator with experience interviewing and conducting fact-finding to obtain pertinent data. Adaptable and able to learn new concepts and processes quickly. Growth mindset with an eagerness to learn and a love for rules, order, and justice.

Overview

13
13
years of professional experience

Work History

INCOME MAINTENANCE CASEWORKER

Erie County Assistance Office
07.2017 - Current
  • Review and process an average of 50 + applications for assistance per month.
  • Process an average of 30 case renewals per month while completing other tasks as assigned.
  • Interview applicants to obtain pertinent information for determining program eligibility.
  • Verify reported household income, expenses, and resources by utilizing department resources and coordinating with outside agencies.
  • Complete data entry and issue accurate determinations of eligibility based on established laws and program guidelines.
  • Investigate suspected fraud cases and collaborate with Office of Inspector General for resolution.
  • Participate in appeals hearings by providing testimony before Administrative Law Judges.
  • Maintain a working knowledge of established laws, office policies, and program requirements.

UNEMPLOYMENT CLAIMS EXAMINER

Erie UC Service Center
03.2013 - 07.2017
  • Gathered and analyzed information for purposes of determining eligibility for unemployment benefits.
  • Conducted thorough fact-finding for disputed claims, compiling and analyzing relevant information and data.
  • Investigated and identified over-payment cases, issuing repayment notices and processing refunds.
  • Represented the Office of Unemployment Compensation in appeal hearings, preparing case files and offering testimony to defend the Service Center’s decision.
  • Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.

Education

Bachelor of Arts - Psychology

Penn State University
Erie
12.2012

Skills

  • Decision Making
  • Problem-Solving
  • Customer Service
  • Interviewing
  • Communication
  • Proficient in Microsoft Office
  • Nimble Learning

Timeline

INCOME MAINTENANCE CASEWORKER

Erie County Assistance Office
07.2017 - Current

UNEMPLOYMENT CLAIMS EXAMINER

Erie UC Service Center
03.2013 - 07.2017

Bachelor of Arts - Psychology

Penn State University

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