JESSICA BAKER
Bristol,TN
Summary
Decorated United States Army veteran driven to apply comprehensive experience in field training, safety patrol, security details, and public service activities in the public sector. Experienced Surveillance Supervisor with 13 years in criminal justice, law enforcement, and the Surveillance fields. Safety-oriented, fair, and professional when dealing with problem situations. Extensively trained in defensive tactics, weapons, crisis prevention and intervention, and case management. Effectively uses education and hands-on experience to manage large caseloads. Skilled at remaining calm under pressure and quickly and adeptly responding to all emergency situations.
Overview
18
18
years of professional experience
Work History
Surveillance Supervisor
Hard Rock Casino
Bristol, Tennessee
04.2022 - Current
- Diligently monitors audio and video equipment to identify instances of cheating or theft by employees and patrons.
- Enforces adherence to state gaming regulations and company policies and procedures.
- Ensures that confidentiality is maintained for business operations, patrons, and proprietary information at all times.
- Operates electronic surveillance equipment to observe, track, and document gambling activities on the gaming floor.
- Leverages strong interpersonal and communication skills to interact successfully with management, peers, and patrons.
- Provides surveillance support in high-profile and VIP areas of the casino.
- Analyzes surveillance footage to determine the identity of individuals involved in incidents.
- Communicates violations to appropriate personnel and follows up with detailed documentation of incidents.
- Supervises and trains new team members in surveillance operations and best practices.
- Prepares reports of activities and events that occurred during shift.
Security Force
U.S. Army Active Duty
Blackstone, VA
10.2021 - 04.2022
- Enforced military laws and regulations.
- Completed regular patrols of assigned areas within operations areas.
- Patrolled assigned areas on foot and by motor vehicle to respond promptly to calls for assistance.
- Monitored and investigated suspicious persons, situations, and unusual activities.
- Diffused hostile situations with effective negotiation techniques.
- Assisted citizens in emergency situations.
- Performed traffic control and assisted with community care for refugees on base.
- Consulted and collaborated with other professionals to provide continuity of care for displaced refugees.
- I also worked at the Gym part-time while on this mission. I Oversaw recreation and fitness center activities, maintained security, safety and cleanliness of facilities, greeted members and guests, and set up and tore down gym equipment.
Bailiff/Court Security Officer
Lee County Sheriff's Department
Jonesville, VA
10.2020 - 10.2021
- Observed personnel and visitors at Lee County General/Juvenile courts to proactively identify problematic situations such as weapons, contraband and potentially violent occurrances.
- Protected the civil rights of all individuals on property.
- Enforced courtroom rules of behavior to eliminate disruptions.
- Maintained a secure environment by preventing unauthorized entrance and exit during routine operations and emergency situations.
- Detected and reported criminal acts to appropriate law enforcement agencies for resolution.
- Patrolled interior and exterior of courthouse to secure premises.
- Screened persons entering courthouse with magnetometers to retain unauthorized firearms and contraband.
- Answered visitor questions, guarded jurors and escorted prisoners in non-public areas and courtroom.
- Performed other related duties as assigned.
Sergeant of Transportation
Southwest VA Regional Jail Authority
Duffield, VA
03.2010 - 05.2020
- Monitored inmate behavior to prevent crime, escape attempts, and other dangerous activities.
- Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public.
- Maintained records and logs of man hours, materials, and equipment used.
- Conducted internal security checks and distributed meals.
- Verified warrants, conducted searches, and fingerprinted inmates.
- Transported inmates to and from medical appointments, funerals, work details, and court hearings.
- Supervised 10 transport officers in these activities.
- Maintained personnel records for 10 transportation officers.
- Maintained service records for a fleet of 22 transportation vehicles.
- Prevented, detected and investigated crimes.
- Subdued persons causing disturbances, or who threatened harm to themselves or others.
- Followed rules and procedures concerning search and seizure of evidence and contraband.
- Obtained search and arrest warrants.
- Provided basic first aid and CPR prior to arrival of emergency medical personnel.
Part Time Employee- Industrial Field
Self
Duffield, VA
05.2008 - 03.2010
- Balanced responsibilities as a part-time worker in the industrial sector and nurturing my young children after returning from an extended deployment.
- Focused on the healthy recovery of my children from my absence.
- Attended school and sporting events, collaborating with academic professionals to monitor my children's progress and prevent any signs of discontent.
- Offered positive reinforcement and taught life skills.
Security Force
U.S. Army Active Duty
Kuwait Naval Base, Kuwait
03.2007 - 05.2008
- Guarded restricted areas to prevent unauthorized entry.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Screened visitors and employees for weapons and contraband with handwands and metal detectors.
- Organized, processed, and disseminated information via two-way radio.
- Verified photo IDs and tickets to allow guests passage.
- Trained continuously on weaponry, tactics, and maneuvers to maintain mission readiness.
- Understood and followed oral and written directions.
- Convoyed ammunition to Iraq Bi-monthly during wartime with no casualties or loss of life.
BORDER PATROL
U.S. Army Active Duty
Nogales, AZ
06.2006 - 01.2007
- Prevented the unlawful entry of terrorists, criminals, smugglers, and illegal aliens
- Engaged in a wide array of law enforcement, investigative, surveillance, and intelligence roles
- Served as a healthcare aid for displaced undocumented migrants, ensuring their well-being and providing hydration support until handed over to immigration officials.
- Assisted with the apprehension of a significant quantity of narcotics, including 400 pounds of marijuana and 6 kilograms of cocaine
- Awarded the Army Accommodation medal for exceptional contraband interdictions made by my team during our deployment.
Education
Associate of Applied Science - Corrections Management
Mountain Empire Community College
Big Stone Gap, VA05.2021
Associate of Applied Science - Police Science
Mountain Empire Community College
Big Stone Gap, VA05.2021
Skills
- People Skills
- Organization experience
- Tactical Combat Casualty Care Certified
- Computer Skills
- Critical Thinking
- Supervision & Leadership
- Team Building
- Conflict Resolution
- Surveillance Expert
- Report Writing
- Secret Government Clearance
Timeline
Surveillance Supervisor
Hard Rock Casino
04.2022 - Current
Security Force
U.S. Army Active Duty
10.2021 - 04.2022
Bailiff/Court Security Officer
Lee County Sheriff's Department
10.2020 - 10.2021
Sergeant of Transportation
Southwest VA Regional Jail Authority
03.2010 - 05.2020
Part Time Employee- Industrial Field
Self
05.2008 - 03.2010
Security Force
U.S. Army Active Duty
03.2007 - 05.2008
BORDER PATROL
U.S. Army Active Duty
06.2006 - 01.2007
Associate of Applied Science - Corrections Management
Mountain Empire Community College
Associate of Applied Science - Police Science
Mountain Empire Community College