Jessica Baker
Isom,KY
Summary
Dynamic and detail-oriented professional with extensive experience at Mountain Comprehensive Health Corporation. Proven organizational skills and exceptional telephone etiquette enhanced patient satisfaction and streamlined front desk operations. Adept at data entry and scheduling appointments, fostering strong relationships with colleagues and clients alike. Committed to maintaining a welcoming environment and exceeding performance standards.
Overview
20
20
years of professional experience
Work History
Receptionist
Mountain Comprehensive Health Corporation
06.2025 - Current
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, and updated patient records.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved patient problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Receptionist
Mountain Comprehensive Health Corporation
03.2022 - 06.2025
- Confirmed appointments, communicated with patients, and updated patient records.
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in patients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for patients.
Housekeeping Cleaner
Mountain Comprehensive Health Corporation
02.2021 - 03.2022
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
- Maximized workspace efficiency by organizing housekeeping carts, storage closets, and supply areas on a regular basis.
Housekeeping Cleaner
Mountain Comprehensive Health Corporation
08.2015 - 10.2019
- Enhanced patient satisfaction by maintaining a clean and welcoming environment in all areas of the clinic.
- Upheld a professional appearance through adherence to grooming standards and wearing designated uniforms during shifts.
- Supported fellow housekeepers during busy periods or absences, fostering teamwork within the department.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Helper
Jeanne Channel Law Office
05.2014 - 09.2014
- Performed manual labor and random jobs to help teams accomplish goals.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and straightened work areas to maximize productivity and safety.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
Teller/CSR, Sales
Community Trust Bank
07.2011 - 01.2013
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
Cashier
Frazier's Farm Supply
04.2011 - 07.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Manager's Assistant
Shirley's Marathon
09.2007 - 04.2011
- Contributed to a positive work environment by fostering strong relationships with colleagues and promoting open communication among team members.
- Facilitated smooth operations during managerial absences by stepping up as an interim leader when required.
- Served as a reliable point of contact for customers and vendors establishing trust and credibility within the industry.
Secretary
Letcher County Child Support Office
01.2006 - 09.2006
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Education
Bachelor of Science - Criminal Justice
Eastern Kentucky University
Richmond, KY08-2026
Associate of Arts -
Hazard Community And Technical College
Hazard, KY05-2023
Associate of Applied Science - Early Childhood Care And Education
Hazard Community And Technical College
Hazard, KY05-2005
GED
07-2000
High School Diploma -
Calvary Christian Academy
Letcher, KY05-2000
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Scheduling appointments
- File management
- Administrative support
- Clerical support
- Document management
- Typing speed
Timeline
Receptionist
Mountain Comprehensive Health Corporation
06.2025 - Current
Receptionist
Mountain Comprehensive Health Corporation
03.2022 - 06.2025
Housekeeping Cleaner
Mountain Comprehensive Health Corporation
02.2021 - 03.2022
Housekeeping Cleaner
Mountain Comprehensive Health Corporation
08.2015 - 10.2019
Helper
Jeanne Channel Law Office
05.2014 - 09.2014
Teller/CSR, Sales
Community Trust Bank
07.2011 - 01.2013
Cashier
Frazier's Farm Supply
04.2011 - 07.2011
Manager's Assistant
Shirley's Marathon
09.2007 - 04.2011
Secretary
Letcher County Child Support Office
01.2006 - 09.2006
Bachelor of Science - Criminal Justice
Eastern Kentucky University
Associate of Arts -
Hazard Community And Technical College
Associate of Applied Science - Early Childhood Care And Education
Hazard Community And Technical College
GED
High School Diploma -
Calvary Christian Academy
Similar Profiles
Kadence bowlingKadence bowling
Student Intern at Mountain Comprehensive Health CorporationStudent Intern at Mountain Comprehensive Health Corporation
Kyli ShortKyli Short
Summer Intern at Mountain Comprehensive Health CorporationSummer Intern at Mountain Comprehensive Health Corporation
Chasity WurschmidtChasity Wurschmidt
Billing Clerk at Mountain Comprehensive Health CorporationBilling Clerk at Mountain Comprehensive Health Corporation
Stephanie CornettStephanie Cornett
Regional Director at Childers OilRegional Director at Childers Oil
Dawson CornettDawson Cornett
Laborer at Keith Collins Plumbing ElectricLaborer at Keith Collins Plumbing Electric