Jessica Baker
Emeryville,California
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
1
1
Language
4
4
years of professional experience
Work History
Floor Staff Member
Berkeley Music Group
Berkeley, California
01.2026 - Current
- Provided excellent customer service to enhance guest experiences during events.
- Addressed guest inquiries and concerns promptly, fostering a welcoming atmosphere.
- Coordinated with team members to ensure safe and effective crowd control during busy events.
- Collaborated with staff to streamline operations and enhance event execution.
- Assisted with event setup by arranging equipment and materials. and breakdown of equipment for live performances and events.
- Adhered to company policies and procedures at all times.
- Maintained signs and labels to communicate accurate prices to guests, following signing, and merchandising processes.
Barista/Cashier
Peet's Coffee
Berkeley, California
02.2023 - Current
- Trained new staff on coffee preparation techniques and customer service skills.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Described menu items to customers and suggested appealing products.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Restocked product displays based on demand and projected sales.
- Operated cash register, processed transactions, and handled customer payments.
- Input orders into point of sale system and handled customer payments.
- Collaborated with team members to deliver efficient service during peak hours.
- Prepared and served hot or cold beverages.
Barista Shift Supervisor
Simon Property Group
Concord, California
08.2022 - 01.2023
- Supervised daily operations and staff during shifts for efficient workflow.
- Delegated tasks to staff, establishing clear priorities and goals for shift success.
- Managed inventory levels, ensuring supplies met daily operational needs.
- Performed opening duties such as setting up espresso machines for the day's operations.
- Processed customer payments and provided accurate change.
- Managed cash handling procedures, ensuring accuracy in transactions and deposits.
- Arranged merchandise and built eye-catching displays to increase sales.
- Implemented recycling and compost programs to reduce trash waste and improve green footprint.
Education
High School Diploma -
Pittsburg High School
Pittsburg, CA06-2022
Skills
- Customer assistance
- Cash handling
- Inventory management
- Attention to detail
- Reliability and punctuality
- Effective communication
- Brand awareness
Languages
Spanish
Professional
Timeline
Floor Staff Member
Berkeley Music Group
01.2026 - Current
Barista/Cashier
Peet's Coffee
02.2023 - Current
Barista Shift Supervisor
Simon Property Group
08.2022 - 01.2023
High School Diploma -
Pittsburg High School