Jessica Balderas
Long Beach,CA
Summary
Communicative Administrative Assistant recognized for providing first-rate support for corporate decision-makers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Donor Care Coordinator
The Salvation Army DHQ
Carson, CA
04.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Respond to donor inquires via telephone and email in a timely manner
- Maintain database integrity
- Process credit card transactions quickly, accurately, and confidentially.
- Worked successfully with diverse group of coworkers to accomplish goals and provide exceptional experience to donors by building relationships and offering appropriate giving and upgrade opportunities.
Assistant to the Chief Operating Officer
Pegasus Trucking LLC dba Fallas Stores
03.2020 - 05.2022
- Be the critical bridge between HQ plans, vision and decisions to 85 retail stores
- Build, update and adjust a detailed SOP on retail operations
- Collaborate with cross functional teams to ensure seamless flow of retail operations: Supply Chain, Merchandising, Customer Experience
- Work with District Managers to report on results and find new efficiencies
- Fostered proactive attitude and future-focused thinking among staff in fast-paced environment.
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
- Oversaw store merchandising, brand exposure and product availability.
Loss Prevention Specialist
Pegasus Trucking LLC dba Fallas Stores
10.2018 - 06.2020
- Conducted internal and external theft and fraud attempt investigations
- Analyze store security needs and deploy resources (contract uniformed armed/unarmed guard, door monitor) and supervise to determine effectiveness
- Ensure the implementation and effectiveness of all regional and corporate related loss prevention programs
- Provide a single point of contact to district and store management for all loss prevention needs: training, investigations, loss prevention equipment repairs such as EAS/CCTV
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
Receptionist
National Stores Inc dba Fallas Stores
08.2017 - 09.2018
- Answered, screened and directed large amounts of incoming phone calls using multi-line telephone systems
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Handle customer complaints and provide appropriate solutions within the time limits; follow up to ensure resolution
- Signed for packages, recorded deliveries, and distributed to personnel.
Recreation Assistant II
City of Carson
04.2014 - 03.2018
- Assist Center Director in planning, organizing, developing, scheduling, and overseeing day to day operations of the facility
- Supervise conditions of the facilities such as set-up and breakdown of facility equipment and resources
- Provide clerical support with program registration, point of sale, facility booking, and registration for the center; answers telephones, maintains correspondence with other divisions or agencies, administer rentals of the facility, assists with all financial transactions including deposits, and balances daily money intakes
Education
Associates - Science, Business Administration
El Camino College
Compton, CA06.2017
Skills
- Strategic Planning and Execution
- Complex Problem Solving
- Effective Communicator
- Thrives Under Pressure
- Analytical and Critical Thinker
- Approachable and Outgoing
- Multidisciplinary Team Collaboration
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
Wicklander-Zulawski: Interview and Interrogation Techniques
Timeline
Donor Care Coordinator
The Salvation Army DHQ
04.2023 - Current
Assistant to the Chief Operating Officer
Pegasus Trucking LLC dba Fallas Stores
03.2020 - 05.2022
Loss Prevention Specialist
Pegasus Trucking LLC dba Fallas Stores
10.2018 - 06.2020
Receptionist
National Stores Inc dba Fallas Stores
08.2017 - 09.2018
Recreation Assistant II
City of Carson
04.2014 - 03.2018
Associates - Science, Business Administration
El Camino College
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