Jessica Bales
Canton,GA
Summary
Results-driven billing manager with expertise in overseeing billing processes and optimizing revenue streams. Skilled in managing billing systems, resolving discrepancies, and ensuring compliance with billing regulations. Strong leadership, analytical, and communication skills, with a focus on driving efficiency and accuracy in billing operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Billing Manager
CONSERVICE
01.2025 - Current
- Managed the billing process for a portfolio of properties, ensuring accuracy and timely submissions.
- Coordinated timely delivery of monthly reports package to properties and regionals, enhancing communication and transparency.
- Monitor work production by checking move-ins, move-outs, Utility Difference, Statistics, Billing Summaries, and Recovery QC in detail.
- Prepared for time projects and conducted compliance audits to ensure adherence to regulatory standards.
- Completed departmental projects and technical enhancements per rollout plan, contributing to overall operational improvements.
Exposure Manager
CONSERVICE
01.2024 - 01.2025
- Collaborated with departments to analyze payment errors and strategize fund recovery.
- Communicated with clients, providers, and internal teams during the recovery process.
- Communicate directly with the client or provider to coordinate recovery of Conservice funds.
- Researched payment errors from clients, providers, or Conservice to identify root causes.
- Searched for proof of payments and refunds across folders, files, and online banking applications.
Account Resolution Specialist
CONSERVICE
03.2021 - 01.2024
- Developed effective strategies to improve collections performance while maintaining customer satisfaction.
- Reviewed documentation for payment arrangements between customers and creditors to ensure compliance and accuracy.
- Processed adjustments for disputed charges, refunds, and credits to uphold customer satisfaction and maintain accurate records.
- Facilitated meetings with Account Resolution Specialists to collaboratively resolve complex customer cases.
- Built strong relationships with customers through proactive communication regarding account status.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues efficiently.
Customer Service Specialist
OnePoint
Woodstock, GA
10.2019 - 03.2021
- Resolved escalated customer issues quickly and efficiently while adhering to company policy.
- Built strong relationships with customers through active listening, problem-solving, and timely follow-up communication.
- Performed data entry, order processing, billing inquiries, and account maintenance to support customer service operations.
- Updated and maintained database with accurate customer information and timely data entry.
- Facilitated transition of OnePoint to Conservice, ensuring seamless integration for customers.
Life Insurance Sales Agent
AIL
Memphis, TN
01.2019 - 10.2019
- Successfully managed sales pipeline from prospecting to closing deals with a high success rate.
- Sought new business opportunities through networking events and cold calling to expand client base.
- Developed a deep understanding of life insurance products and services to better serve customers' needs.
- Reviewed competitor offerings to identify opportunities for product differentiation.
- Analyzed market trends data to guide strategic product pricing decisions.
Store Manager
White House Black Market
Collierville, TN
06.2018 - 01.2019
- Oversaw daily store operations to ensure efficiency and profitability.
- Led and motivated team members to enhance store productivity and efficiency.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Created weekly work schedules to align staffing with needs while managing labor costs.
- Interviewed and hired prospective employees according to team needs.
- Solved problems and resolved conflicts for team members and customers.
- Addressed employee issues and performed corrective actions.
- Evaluated customer feedback and complaints to locate weaknesses and improve service.
Education
Associate degree - Business and Marketing
Indiana Business College
Lafayette, IN05-1998
Certification - CNA
St Elizabeth Hospital
Lafayette, IN07-1992
Skills
- Billing accuracy
- Payment reconciliation
- Accounts payable
- Financial reporting
- Data analysis
- Utility management
- Customer relationship management
Certification
- State License for Full Life Insurance Agent, TN, MS, GA
- Real-estate License, IN
Timeline
Billing Manager
CONSERVICE
01.2025 - Current
Exposure Manager
CONSERVICE
01.2024 - 01.2025
Account Resolution Specialist
CONSERVICE
03.2021 - 01.2024
Customer Service Specialist
OnePoint
10.2019 - 03.2021
Life Insurance Sales Agent
AIL
01.2019 - 10.2019
Store Manager
White House Black Market
06.2018 - 01.2019
Associate degree - Business and Marketing
Indiana Business College
Certification - CNA
St Elizabeth Hospital