Jessica Ballard
Yukon
Summary
Dynamic Store Manager at Rally House with a proven track record in enhancing customer satisfaction and optimizing store operations. Skilled in retail inventory management and staff supervision, I excel in training and mentoring teams to achieve performance goals while fostering a collaborative environment. Committed to delivering exceptional service and resolving issues effectively.
Overview
2025
2025
years of professional experience
Work History
Store Manager
Rally House
09.2022 - 01.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Team Leader/Night Manager
Iron Skillet Petro
2021 - 2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
No Degree - Business
Arizona Western College
Yuma, AZSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Retail inventory management
- Staff supervision
- Bank deposit procedures
- Loss prevention
- Performance reviews
Timeline
Store Manager
Rally House
09.2022 - 01.2025
Team Leader/Night Manager
Iron Skillet Petro
2021 - 2022
No Degree - Business
Arizona Western College
Similar Profiles
Grant PetersGrant Peters
Sales Associate at Rally HouseSales Associate at Rally House
Luke PenningtonLuke Pennington
Sales Associate at Rally HouseSales Associate at Rally House
Cearra DeanCearra Dean
Store Manager at Rally HouseStore Manager at Rally House
Edward HintergardtEdward Hintergardt
Back Counter Lead at Premier Truck GroupBack Counter Lead at Premier Truck Group
Shane BacusShane Bacus
Loader and Unloader at Ben E Keith FoodsLoader and Unloader at Ben E Keith Foods