Jessica Barajas
Las Vegas,NV
Summary
Proven leader in security and management, excelling at The Mirage/Hardrock Hotel and Casino with expertise in surveillance and crisis management. Enhanced safety through innovative security strategies, achieving a significant reduction in incident rates. Skilled in relationship building, I spearheaded cross-functional collaborations, driving improvements in overall security measures. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, bike officer, updating records and handling simultaneous tasks in fast-paced settings.
Overview
10
10
years of professional experience
Work History
Security Officer
The Mirage/ Hardrock Hotel And Casino
11.2018 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Coordinated with other departments to enhance cross-functional collaboration for improved overall security strategy implementation.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Wrote detailed reports of all security breaches and investigations.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Responded quickly to emergency situations to assess and deflect issues.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Collaborated with Human Resources to address employee concerns regarding personal safety, workplace violence prevention, and emergency response protocols.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Valet Attendant
SP Plus Parking
08.2016 - 01.2020
- Established positive guest relationships through consistent delivery of excellent customer service.
- Assisted in the training of new team members, ensuring consistent service quality across all attendants.
- Welcomed arriving guests and explained car retrieval procedures.
- Reduced wait times for guests with effective communication and coordination among valet team members.
- Streamlined vehicle retrieval process for faster turnaround times, leading to increased guest loyalty.
- Managed high volume traffic during peak hours, efficiently directing cars to available parking spaces.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Followed all company policies and procedures regarding vehicle handling and key storage for maximum security measures.
- Ensured proper care of guest vehicles by adhering to strict driving guidelines and utilizing safety equipment when necessary.
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Maintained cleanliness of valet area, contributing to a positive first impression for hotel guests.
- Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.
- Provided excellent customer service by promptly greeting guests and assisting with any inquiries or special requests.
- Reported customer-oriented issues immediately to supervisor for swift assistance and resolution.
- Assisted with event parking coordination during large functions or gatherings at the venue location.
- Maintained an organized key system that allowed for quick identification and access to requested vehicles.
- Ensured guest safety by following proper driving techniques when operating vehicles in various conditions.
- Surveilled parking areas to watch for vandals and other issues likely to cause damage to or theft of vehicles.
- Maintained accurate records of parked vehicles and their locations, ensuring timely retrievals upon guest request.
- Logged and documented parked vehicle details for accurate records.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Trained junior staff in customer care, driving and parking operations to uphold standards.
- Issued and collected claim tickets and processed valet parking fees.
- Handled cash, made accurate change and maintained balanced cash drawer.
- Answered questions and provided information about the property.
Store Manager
Marshall Rental Group
02.2014 - 10.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma -
Del Sol Academy Of The Performing Arts
Las Vegas, NV05.2013
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Physical Fitness
- Surveillance
- Emergency Response
- Relationship building and management
- Investigative abilities
- Crisis Management
- Dispatch
- Verbal and written communication
Languages
Spanish
Full Professional
Timeline
Security Officer
The Mirage/ Hardrock Hotel And Casino
11.2018 - Current
Valet Attendant
SP Plus Parking
08.2016 - 01.2020
Store Manager
Marshall Rental Group
02.2014 - 10.2017
High School Diploma -
Del Sol Academy Of The Performing Arts
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