Doris Santiago
Atlantic City
Summary
Highly organized Housekeeper with experience in maintaining cleanliness, sanitation and orderliness of hotel rooms and common areas. Possess skills in time management, multitasking, and high-quality customer service. Previous roles involved deep-cleaning tasks, inventory management, and collaboration with cross-functional teams to ensure guest satisfaction. Demonstrated success in contributing to positive guest experiences through proactive communication and problem-solving abilities. Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction.
Overview
24
24
years of professional experience
Work History
Housekeeper
Hardrock hotel & casino
Atlantic
06.2018 - 02.2020
- Responded to requests from guests regarding housekeeping needs.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Followed safety procedures when handling hazardous materials.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Observed proper use of chemicals when cleaning various surfaces.
- Disinfected telephones, light switches and other frequently touched objects.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Emptied trash receptacles throughout the property.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Ensured that all health standards were met during cleaning operations.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
Housekeeper
atlantic palaces
Atlantic
08.2009 - 12.2010
- Responded to requests from guests regarding housekeeping needs.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Followed safety procedures when handling hazardous materials.
Housekeeper
Bally's Atlantic City
Atlantic City
06.2006 - 06.2007
- Responded to requests from guests regarding housekeeping needs.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Followed safety procedures when handling hazardous materials.
Housekeeper
Tropicana Casino And Resort
Atlantic City
08.1996 - 12.2001
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Followed safety procedures when handling hazardous materials.
- Disinfected telephones, light switches and other frequently touched objects.
Education
Dental Diploma -
Vineland Technical Instituite
Vineland, NJ12-1987
High School Diploma -
Milville Senior High School
Millville, NJ06-1985
Skills
- Cleaning techniques
- Chemical safety
- Room inspection
- Time management
- Attention to detail
- Dependable and responsible
- Decision-making
Languages
Spanish
Professional
Timeline
Housekeeper
Hardrock hotel & casino
06.2018 - 02.2020
Housekeeper
atlantic palaces
08.2009 - 12.2010
Housekeeper
Bally's Atlantic City
06.2006 - 06.2007
Housekeeper
Tropicana Casino And Resort
08.1996 - 12.2001
Dental Diploma -
Vineland Technical Instituite
High School Diploma -
Milville Senior High School
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