Jessica Foidel
Portland
Summary
Developed critical thinking, analytical, and decision-making skills in high-stakes judicial environment. Skilled in interpreting and applying complex legal principles while maintaining fairness and impartiality. Looking to transition into new field where these skills can contribute to meaningful outcomes.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
1
1
year of professional experience
Work History
Client Relations Consultant
U.S. Bank
12.2025 - Current
- Assisted clients with account inquiries, providing timely and accurate information.
- Supported onboarding processes for new clients, ensuring smooth transitions and satisfaction.
- Coordinated communication between clients and internal teams to resolve issues effectively.
- Participated in training sessions to enhance knowledge of products and services offered.
- Developed customer service skills through direct interaction with diverse clientele.
- Adapted quickly to changing client needs, demonstrating flexibility in service delivery.
- Enhanced client satisfaction by addressing and resolving issues promptly and professionally.
Customer Service Representative (seasonal)
Maximus
11.2025 - 12.2025
- Assisted customers with inquiries through phone and online channels.
- Resolved customer complaints efficiently, ensuring satisfaction.
- Educated customers on available services and product features.
- Maintained up-to-date knowledge of company policies and procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Representative
Teleperformance
02.2025 - 07.2025
- Engaged customers to identify needs and recommend suitable products.
- Facilitated product demonstrations to enhance customer understanding and interest.
- Managed customer inquiries, ensuring timely and accurate responses.
- Processed sales transactions efficiently while maintaining compliance with company policies.
- Exceeded sales targets through effective planning and goal setting.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Education
Bachelor of Arts - Criminal Justice
The University of Texas At El Paso
El Paso, TX12-2024
Associate of Arts - Criminal Justice
El Paso Community College
El Paso, TX12-2022
Skills
- Team building
- Schedule management
- Sales proficiency
- Account updates
- Teamwork
- Customer service
- Time management
- Attention to detail
- Multitasking
- Calm and professional under pressure
- Problem-solving abilities
- Excellent communication
- Computer skills
- Understanding customer needs
- Organizational skills
- Money handling
- Decision-making
- Phone etiquette
- Microsoft office
- Call center experience
- Criminal justice knowledge
- Justice programs
- Criminal procedure
- Criminal activity prevention
- Juvenile justice
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Client Relations Consultant
U.S. Bank
12.2025 - Current
Customer Service Representative (seasonal)
Maximus
11.2025 - 12.2025
Sales Representative
Teleperformance
02.2025 - 07.2025
Bachelor of Arts - Criminal Justice
The University of Texas At El Paso
Associate of Arts - Criminal Justice
El Paso Community College