JESSICA BARBA
LOS ANGELES,USA
Overview
9
9
years of professional experience
Work History
Call Center Agent
Planned Parenthood Los Angeles
Los Angeles, CA
03.2024 - 12.2024
- Managed high-volume inbound calls, providing accurate information on health services and resources.
- Assisted patients in scheduling appointments
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
Castmember
Walt Disney Company
Anaheim
07.2022 - 11.2022
- Worked effectively alone with little to no supervision but when needed would work very well in a team. Cash handling. Working the register most of the shift.
Keyholder
Carters
Commerce
10.2021 - 12.2021
- Provided a welcoming environment to customers and the team. Was in charge of opening the store. Checked employees timesheets. Made myself available for customers with any questions or concerns.
Sales Associate
NIKE Inc.
Commerce
05.2016 - 12.2018
- Delivered customer service and developed positive relationships with not only customers but team members as well. Created knowledge in the different departments in my store. Handled money and worked the register.
Education
HS Diploma - undefined
Los Angeles Leadership Academy
06.2016
Skills
- Health & Safety Management
- Client Relationship Building
- Communication
- Decision Making
- Problem Solving
- EPIC
- Microsoft
Timeline
Call Center Agent
Planned Parenthood Los Angeles
03.2024 - 12.2024
Castmember
Walt Disney Company
07.2022 - 11.2022
Keyholder
Carters
10.2021 - 12.2021
Sales Associate
NIKE Inc.
05.2016 - 12.2018
HS Diploma - undefined
Los Angeles Leadership Academy