Jessica Barbosa Alonso
Cleveland,TN
Summary
I'm experienced in customer service and am able to learn new task quickly and proficient in growing key customer relationships. I always represent establishment and friendly demeanor at all times.
Overview
8
8
years of professional experience
Work History
Team lead
Mortgage Services
08.2019 - Current
- Supervisor for the collections mortgage department in less than a year
- Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Trained new team members by relaying information on company procedures and safety requirements.
- Interact and document all interactions with borrowers to ensure borrower satisfaction
Secretary
Chrome Painting
02.2019 - 06.2019
- Handled schedules, coordinated meetings and visits.
- Organized files, answered phones and performed a huge array of other essential tasks.
- Handled daily scheduling tasks and provided administrative support for entire department.
Certified Nurse Assistant
Life Care Of Cleveland
01.2016 - 01.2019
- CPR and first-aid
- Collaborated with nursing staff to promptly address any concerns or emergencies, prioritizing patient safety and well-being at all times.
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
Education
High School Diploma -
CLEVELAND HIGH SCHOOL
Cleveland, TN05.2015
CPR -
Certified Nurse Assistant
Cleveland, TNSkills
- Phenomenal communication skills
- Professional and courteous manner
- Interpersonal skills
- Adaptable
- Time-management skills
- Detail-oriented and accuracy
- Web and social skills
- Performance monitoring
Communication Skills
Excellent written and verbal communication skills. Confident, articulate and professional speaking abilities. Empathic listener and persuasive speaker. Writing creative or factual.
Languages
Spanish
Professional Working
Timeline
Team lead
Mortgage Services
08.2019 - Current
Secretary
Chrome Painting
02.2019 - 06.2019
Certified Nurse Assistant
Life Care Of Cleveland
01.2016 - 01.2019
High School Diploma -
CLEVELAND HIGH SCHOOL
CPR -
Certified Nurse Assistant