Jessica Barker
Leachville,AR
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Lincare
Jonesboro, AR
10.2018 - Current
- Run insurance
- Filed claims with insurance and prior auths
- Scheduled appointments
- Dispatched drivers to patients homes
- Filled orders from doctor's offices, gathered needed chart notes and demographics and testing needed for insurance.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Insurance Agent Assistant
TTEC
Jonesboro, AR
08.2016 - 10.2018
- Answered phones
- Helped customers with claims
- Helped customers understand their plans better
- Helped customers choose healthcare plans
- Helped customers find medication at a reasonable price along with in network provieders.
- Took payments
CNA
Monette Manor
Monette, AR
09.2008 - 02.2010
- Helped with everyday ADLs
- Helped pt gain their independence back with helping in physical therapy rooms.
Education
High School Diploma -
Manila High School
Manila, AR05.2006
Skills
- Verbal and Written Communication
- Multitasking and Prioritization
- Responding to Difficult Customers
- Creative Problem Solving
- Courteous with Strong Service Mindset
- Order and Refund Processing
- Data Entry and Maintenance
- CRM Software
- Billing Adjustments and Refunds
- Establishing and Maintaining Customer Relationships
- Microsoft Exchange
- Document and Records Management
Timeline
Customer Service Representative
Lincare
10.2018 - Current
Insurance Agent Assistant
TTEC
08.2016 - 10.2018
CNA
Monette Manor
09.2008 - 02.2010
High School Diploma -
Manila High School
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