Jessica Barnett
Covington,TN
Summary
Proven leader at Amazon, adept in safety and workflow management, I've significantly enhanced operational efficiency and team performance. My expertise in quality management and clear communication has fostered a culture of continuous improvement, driving notable advancements in process accuracy and employee skill development.
Overview
4
4
years of professional experience
Work History
Process Assistant
Amazon
10.2021 - Current
- Mentored associates on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Monitored and reported on process performance to verify compliance with established standards.
- Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Learning Trainer
Amazon
07.2023 - 07.2024
- Maintained up-to-date knowledge of industry trends, integrating new ideas into existing training curriculums when relevant.
- Mentored new trainers, sharing best practices and supporting their professional growth.
- Conducted regular evaluations of training materials, ensuring content relevancy and alignment with industry standards.
- Utilized data-driven approaches to assess trainee progress and tailor future lessons accordingly.
- Enhanced learning outcomes by implementing interactive and innovative training methods.
- Championed a culture of continuous learning, fostering an environment where employees are encouraged to seek out opportunities for personal and professional growth.
- Collaborated with management to develop targeted training programs for improved employee performance.
- Implemented ongoing feedback mechanisms for continuous improvement of training programs.
- Streamlined onboarding processes, reducing the time needed for new hires to become fully productive members of the organization.
- Provided coaching and mentoring to employees.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Analyzed and evaluated training effectiveness and program outcomes.
- Delivered web-based, self-directed learning materials.
T1 Associate/Learning Ambassador
Amazon
03.2022 - 07.2023
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
- Served as a mentor teacher for new peer associates, providing guidance and support throughout their first week of learning experience.
- Enhanced learning experience of new employees by developing and delivering comprehensive training modules.
- Implemented innovative teaching methods, resulting in increased student comprehension and retention.
- Assisted in the development of new curriculum materials to enhance overall learning experiences for students.
- Boosted employee performance and confidence by providing regular constructive feedback and coaching.
- Streamlined onboarding process for new hires, ensuring smooth transition into company culture.
- Maintained clean, organized and professional work environment.
- Established and maintained positive relationships with associates.
Install Coordinator
Aire Serv of Tipton County
07.2020 - 06.2021
- Adapted scheduling strategies based on seasonal fluctuations in demand or unexpected staff shortages.
- Coordinated installation schedules, ensuring optimal use of resources and minimizing downtime.
- Implemented quality control checks during the installation process, ensuring high standards were consistently met across all projects.
- Established strong communication channels between the installation team and other departments, fostering better collaboration.
- Maintained detailed records of all installations, providing a valuable resource for future reference and continuous improvement efforts.
- Trained new Install Coordinators on company procedures, contributing to a more cohesive team environment.
- Oversaw inventory management to guarantee the availability of materials necessary for scheduled installations without delays or excess costs.
- Collaborated with sales team to provide accurate quotes and timelines for clients, resulting in increased client trust.
- Scheduled and oversaw maintenance, repair and installation activities.
- Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Managed efficient teams of up to [Number] employees.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
Education
Bachelor of Arts - Journalism And Mass Communication
University of Memphis
Memphis, TNHigh School Diploma -
Covington High School
Covington, TN05-2013
Skills
- Safety management
- Workflow management
- Assignment delegation
- Management support
- Performance monitoring
- Quality management
- Operational support
- Multitasking and time management
- Clear communication
- Fast learner
Timeline
Learning Trainer
Amazon
07.2023 - 07.2024
T1 Associate/Learning Ambassador
Amazon
03.2022 - 07.2023
Process Assistant
Amazon
10.2021 - Current
Install Coordinator
Aire Serv of Tipton County
07.2020 - 06.2021
Bachelor of Arts - Journalism And Mass Communication
University of Memphis
High School Diploma -
Covington High School