Jessica Barrett
Dover
Summary
At Brookdale Assisted Living, I spearheaded housekeeping improvements, enhancing team efficiency through cross-training and implementing standardized procedures. My leadership and guest relations skills led to heightened cleanliness and satisfaction. Skilled in chemical handling and safety protocols, I also excelled in inventory management, significantly reducing costs.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. At Brookdale I assist with activities with the residents and have a great rapport with the residents. Have worked hand in hand the past 6 years with Resident Engagement Coordinator with resident outings, happy hour, and crafts.
Overview
16
16
years of professional experience
Work History
Lead Housekeeper/Driver
Brookdale Assisted Living
02.2009 - Current
- Increased efficiency by cross-training employees in various housekeeping roles, resulting in greater flexibility within the team.
- Maintained a high level of team morale by recognizing and rewarding exceptional performance through regular feedback sessions and incentive programs.
- Implemented standardized checklists for staff use during room inspections, ensuring consistent quality across all guest accommodations.
- Improved overall cleanliness and guest satisfaction by implementing efficient housekeeping procedures.
- Managed inventory of housekeeping supplies, minimizing waste and lowering expenses through strategic purchasing decisions.
- Developed strong relationships with other departments to facilitate smooth operations and positive working environment.
- Addressed guest concerns promptly, resolving issues efficiently while demonstrating excellent customer service skills.
- Demonstrated leadership skills by guiding staff during periods of high occupancy or challenging situations with grace under pressure.
- Promoted a safe working environment by adhering to OSHA guidelines and conducting regular safety trainings for staff members.
- Trained new hires in proper cleaning techniques, safety protocols, and company policies to ensure consistent service quality.
- Enhanced guest experience by maintaining high standards of room hygiene and presentation.
- Reduced workload for team members by optimizing work schedules and task delegation.
- Fostered a positive workplace culture through open communication channels between team members and cultivating a motivational atmosphere for all employees involved in housekeeping activities.
- Conducted regular inspections of guest rooms, public spaces, and back-of-the-house areas to maintain cleanliness standards.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Education
High School Diploma -
Smyrna High School
Smyrna, DE06-2005
Skills
- Health and safety
- Valid Driver's license
- Waste disposal
- Clean driving record
- Chemical handling
- Safe driving practices
- Punctual and reliable
- Senior activities experience
- Task delegation
- Quality assurance
- Safety protocols
- Senior living experience
- Resident support
- Arts and crafts planning
Certification
- CPR/AED Certification
- Delaware Driver's License
Accomplishments
- Cleaned an average of 20 rooms per day.
- Supervised team of 2 staff members.
- Assisted with the REC to plan and execute events for the community
Additional Information
At Brookdale I have made decorations with the residents and helped them decorate their room and the facility with them. Have worked side by side with Resident Engagement Coordinator on activities for the past 6 years. Take residents on outings every Wednesday and on holidays especially at christmas to see the lights. Have a great rapport with all of my residents and love spending time with them and getting to know all about their lives and what they did and where they came from.
Timeline
Lead Housekeeper/Driver
Brookdale Assisted Living
02.2009 - Current
High School Diploma -
Smyrna High School
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