Jessica Baxter
Crestview,FL
Summary
Dynamic customer service professional with extensive experience at Automated Health Services, excelling in resolving inquiries and enhancing customer satisfaction. Skilled in CRM software and active listening, I foster positive client relationships and train staff to improve operational efficiency. Proven ability to manage accounts accurately and streamline communication processes. I am a fast learner and adapt quickly to learning new things by working actually in a fast work place environment. Any references or contacts information for former employers can be given upon request if considered for this position.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Automated Health Services
Crestview, FL
08.2024 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Managed customer accounts, ensuring data accuracy and timely updates to records.
- Collaborated with team members to enhance service delivery and improve customer satisfaction rates.
- Utilized CRM software to track interactions and streamline communication processes.
- Inbound and out bound calls daily
Customer Service Representative
Waste Connections
Acworth, GA
05.2022 - 10.2023
- Utilized CRM software to track interactions and streamline communication processes.
- Conducted follow-up calls to ensure resolution of customer concerns and maintain engagement.
- Developed and maintained positive relationships with clients through effective communication strategies.
- Trained new staff on company policies and procedures for improved operational efficiency.
- Inbound and outbound calls
- Assisting with new and old accounts and schooling them on our policy’s and proces
Sales Pro
Home Depo
Hiram, GA
04.2022 - 08.2022
- Engaged customers to provide tailored product recommendations and enhance shopping experience.
- Educated customers on product features, benefits, and installation processes to improve satisfaction.
- Collaborated with team members to maintain organized sales floor and optimal inventory levels.
- Utilized point-of-sale systems for accurate transaction processing and customer account management.
- Provided excellent communication and respect with long time customers on their top notch projects and making sure their workers orders were ready for pickup on time
Store Manager
Bealls Outlet
Cartersville, GA
03.2016 - 05.2022
- Led daily store operations, ensuring seamless customer experiences and efficient workflows.
- Trained and mentored staff, fostering a collaborative team environment and enhancing performance.
- Implemented inventory management systems, optimizing stock levels and reducing shrinkage.
- Analyzed sales data to develop strategic merchandising plans, driving revenue growth and customer engagement.
- Trained new employees
- Provided work schedules for my entire store in a timely manner
- Made sure all inventory was checked properly and ordered on time
Education
GED -
Paulding County High School
Dallas, GASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Quick learner
- Excellent phone edict
- Fast worker
- Computer skills
- Respectful
Timeline
Customer Service Representative
Automated Health Services
08.2024 - Current
Customer Service Representative
Waste Connections
05.2022 - 10.2023
Sales Pro
Home Depo
04.2022 - 08.2022
Store Manager
Bealls Outlet
03.2016 - 05.2022
GED -
Paulding County High School