Jessica Bays
Maineville,OH
Summary
Ambitious Sales and Catering Manager with 24 years of experience leading efficient and profitable service teams. Successful at meeting client needs while increasing revenue by driving sales. Committed to top-tier customer service and upholding professional, approachable attitude. Adaptable
Overview
28
28
years of professional experience
Work History
Sales and Catering Manager
Marriott
07.2022 - Current
- Proactively addressed any issues or concerns from clients or staff members promptly and professionally resolved them.
- Achieved increased client retention rates by providing exceptional customer service throughout the event planning process.
- Assisted in developing marketing materials to showcase the company''s catering services to potential clients effectively.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Conducted post-event evaluations with clients, identifying areas for improvement and implementing changes accordingly.
- Designed catering packages to increase sales and customer experience.
Sales Manager
Great Wolf Lodge
10.2016 - 07.2022
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Established and cultivated solid business relationships with new or existing customers.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Catering Sales Manager
Great Wolf Lodge
01.2016 - 10.2016
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated contracts to secure profitable agreements with vendors and suppliers.
- Boosted revenue with the creation and execution of customized catering packages for clients.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Conference Services Manager
Great Wolf Lodge
02.2008 - 12.2015
- Ensured compliance with safety and security regulations during events, creating a safe environment for all attendees.
- Developed creative themes for events and created related activities to engage attendees.
- Coordinated transportation and parking arrangements for guests and vendors.
- Elevated guest experiences through meticulous attention to detail in catering arrangements and menu selections.
- Optimized facility usage by expertly managing multiple concurrent events without compromising quality or service levels.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Monitored and controlled event expenditures to meet budgets.
Banquet Manager
Manor House
05.2003 - 10.2007
- Liaised with catering department about event changes and implemented requested adjustments.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Supervised and mentored kitchen and serving staff.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Elevated overall banquet experience by incorporating unique table settings, lighting schemes, and room layouts as per client preferences.
- Performed cost-benefit analysis for corporate and social events.
- Coordinated with vendors to provide seamless event experiences, from setup to teardown.
Catering Server
Manor House
08.1999 - 05.2003
- Enhanced guest experience by providing exceptional service during catered events.
- Reduced wait times for guests by efficiently managing multiple food stations simultaneously.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
- Increased customer satisfaction by addressing dietary restrictions and providing alternative options when needed.
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Maintained proper food temperature control, preventing spoilage and ensuring optimal taste quality for guests.
- Provided professional beverage service, including wine selection guidance and pairing recommendations.
Shift Supervisor
Boston Market
06.1996 - 08.1999
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Education
Accounting
University of Cincinnati
CincinnatiReal Estate
Hondros College-Real Estate
Online12.2020
Skills
- Performance Improvement
- File Management
- Database Interface and Query Software
- Delegating Assignments and Tasks
- Expense Tracking
- Critical Thinking
- Lead prospecting
- Facilities Planning
- Contract Negotiation
- Menu Pricing and Writing
- Problem-Solving
- Work Planning and Prioritization
- Revenue Growth
- Event planning proficiency
Timeline
Sales and Catering Manager
Marriott
07.2022 - Current
Sales Manager
Great Wolf Lodge
10.2016 - 07.2022
Catering Sales Manager
Great Wolf Lodge
01.2016 - 10.2016
Conference Services Manager
Great Wolf Lodge
02.2008 - 12.2015
Banquet Manager
Manor House
05.2003 - 10.2007
Catering Server
Manor House
08.1999 - 05.2003
Shift Supervisor
Boston Market
06.1996 - 08.1999
Accounting
University of Cincinnati
Real Estate
Hondros College-Real Estate