Jessica Beachy
Sarasota,FL
Summary
Dedicated Scheduling/Logistics Coordinator with 17 years of experience, including 12 years in remote work environments. Proven expertise in strategic planning and problem-solving, complemented by meticulous attention to detail. Recognized for enhancing workflow processes through data analysis and recommendations, while fostering strong relationships through effective communication and active listening. Committed to contributing positively to team dynamics and organizational success.
Overview
19
19
years of professional experience
Work History
Supervisor of Patient Coordinating
Neurovative Diagnostics
Dallas, TX
02.2019 - Current
- Detailed coordination of logistics for a medical operation across 20+ states nationwide, involving patient schedules, technologist schedules, equipment allocation, and multiple interlinked appointments for each patient, while considering the most cost-efficient utilization.
- Plan and assign technologists' work assignments while managing balance in their workload. Responsible for entering and updating technologist schedules into the scheduling programs.
- Accurately and promptly coordinate the scheduling, rescheduling, and cancellation of appointments, so as to maximize resource utilization for optimum efficiency.
- Maintain equipment utilization across regions.
- Maintain open and effective communication with technologists to assist with patient/customer needs.
- Demonstrate exceptional customer service and support, receiving positive feedback from customers, peers, and management.
- Consistently meet or exceed performance goals.
- Assist in training new employees on scheduling processes and systems, as well as continued mentoring.
- Answer multi-line phone, manage confidential medical information and send correspondence to patients and doctors via various means of communication (i.e. fax and email).
Scheduling Coordinator
Global Neuro-Diagnostics
Flower Mound, TX
01.2008 - 01.2019
- Track and maintain equipment utilization across all regions.
- Execute training of newly hired peers on scheduling processes and tools and company processes, as well as continued mentoring; trained 7 peers.
- Assist in the development of a scheduling training manual to ensure the streamlining of processes.
- Provide analytical information to the software engineers to design a custom scheduling and reporting system for the company.
- Plus all of the above mentioned responsibilities at Neurovative Diagnostics.
Administrative Assistant - Neurodiagnostics
Richardson Regional Medical Center
Richardson, TX
01.2006 - 12.2008
- Information and communication manager for office acting as a liaison between doctors' offices, staff, and patients.
- Obtain and assemble patient medical records, and audit charts for accuracy and completeness according to JCAHO guidelines.
- Maintain EEG and Sleep department stats database.
- Responsible for transcription of EEG and Sleep Study reports.
- Prepare timecards for 3 departments for Manager to approve every pay period.
- Responsible for contacting patients to set up appointments.
Education
Business Administration
The University of Texas At Dallas
Richardson, TX08-2006
Skills
- Logistics
- Strategic planning
- Scheduling accuracy
- Resource allocation
- Data management
- Customer service
- Problem solving
- Training and mentoring
Affiliations
- Decorated Collegiate Soccer Player
Timeline
Supervisor of Patient Coordinating
Neurovative Diagnostics
02.2019 - Current
Scheduling Coordinator
Global Neuro-Diagnostics
01.2008 - 01.2019
Administrative Assistant - Neurodiagnostics
Richardson Regional Medical Center
01.2006 - 12.2008
Business Administration
The University of Texas At Dallas