Jessica Becerra
Grand Rapids,MI
Summary
Dynamic and detail-oriented Spanish Interpreter with a proven track record of managing multiple tasks while upholding professionalism and fostering effective communication among non-English speaking participants. Committed to lifelong learning and continuous improvement, complemented by strong leadership abilities and a history of maintaining high personal standards. Bilingual in Spanish and English, with additional certifications and extensive experience in communications, public safety, and community services, enhancing the ability to bridge language barriers in diverse settings.
Overview
8
8
years of professional experience
Work History
Server
5 de Mayo
05.2024 - Current
- Worked with toast system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Buss and reset tables to keep dining room and work areas clean.
- Use slow periods to restock supplies, ice, trays, and delivery bags.
- Greeted new customers, discussed specials, and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Served food and beverages promptly with focused attention to customer needs.
Spanish Interpreter
Freelance Spanish Interpreter
08.2024 - Current
- Court Interpretation: Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Health Department Appointments: Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- School Parent-Teacher Conferences: Interpreted spoken and written languages other than English and vice versa.
- Private Attorney Interpretation: Completed precise translations of official documents with correct words and phrasing to meet legal standards.
- Interpreted conversations between foreign language-speaking clients and others.
- Attended training programs to improve professional knowledge and interpretation skills.
Supervisor - Temp Worker
GRBS Cleaning Services
08.2023 - 12.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Defined clear targets and objectives and communicated to other team members.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
Machine Operator/Assembler
IWIS Machine Operators - Temp
02.2023 - 05.2023
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Operated machining equipment safely with team of operators.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Inspected completed engine parts and components for quality control purposes.
Temp Worker
CSM Cleaning Services
09.2022 - 02.2023
- Cleaned and maintained all areas of the building, including offices, restrooms, and public spaces with attention to detail.
- Swept, mopped, vacuumed, scrubbed, waxed, and polished floors using appropriate equipment.
- Cleaned restrooms, lobbies, and other high-traffic spaces to meet sanitary regulations.
- Washed walls and windows; emptied wastebaskets; replaced liners.
- Collected and disposed of garbage and recyclables in designated receptacles.
- Maintained cleanliness of the assigned area by dusting furniture and vacuuming carpets.
- Disinfected surfaces using germicidal solutions and adhered to safety protocols when handling hazardous materials.
- Restocked items and updated head custodian on inventory usage and supply needs.
- Safely used floor scrubbing machines to clean and wax hard-surface floors.
- Set up tables for meetings or events according to instructions.
- Attended training sessions related to safety protocols or new cleaning techniques.
- Stored toxic supplies properly to adhere to state and federal storage regulations.
- Collaborated with staff members to coordinate tasks and ensure that all areas were cleaned on schedule.
- Performed regular custodial duties in assigned areas of the building.
Package Handler
Fedex
12.2021 - 08.2022
- Assembled, sealed, and loaded packages into correct trucks.
- Checked products for damage or other issues before packing into boxes.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Proved successful working within tight deadlines and a fast-paced environment.
Police Cadet
Holland City Police
09.2020 - 12.2021
- Developed excellent problem solving capabilities through analyzing crime scenes, evidence, and witness testimonies.
- Managed the use of several systems but not limited to; LIEN, LERMS, MICJIN, SOR, Criminal, Fast track, NCIC, issuing warrants.
- Booking, mugshots, fingerprints, PBT testing.
- Successfully assisted citizens to obtain their Pistol Licenses,
- Assisted in fulfilling FOIA processing requests.
- Surveilled criminal suspects and assigned locations, documenting suspect behavioral patterns for inclusion in intelligence reports.
- Filed records and provided recordkeeping duties.
- Provided police services such as escorts, security patrol and response to emergency calls.
Sandwich Artist
Subway
03.2019 - 11.2020
- Trained team members to prepare sandwiches and other items according to instructions.
- Executed sandwich artistry duties with very low occurrence of errors.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
Crew Team Member
McDonald's
03.2020 - 06.2020
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Reconciled receipt totals, cash and credit payments to address shortages.
Line Cook, Assiant Manager
Taco Loco
09.2017 - 11.2019
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Grilled meats and seafood to customer specifications.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Assisted in developing new menu items to reflect restaurant's style and standards.
- Prepared food items in compliance with recipes and portioning control guidelines.
Crew Leader
Los 3 Mangos
04.2018 - 07.2018
- Inspected and cleaned food preparation areas, equipment, and work surfaces and service areas to follow safe and sanitary food-handling practices.
- Maintained freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock.
- Ensured food was stored and cooked at the correct temperature by regulating the temperature of ovens, broilers, grills, and roasters.
- Weigh, measure, and mix ingredients according to recipes and personal judgment, using various kitchen utensils and equipment.
- Adept at managing inventory levels ensuring adequate supply is available at all times.
- Highly skilled in monitoring quality of prepared dishes ensuring they meet standards set by the restaurant management team.
Education
Parallegal -
Northern Michigan University
Marquette, MICareerline Tech Center -
Public Safety And Law Enforcement
Holland, MICriminal Justice & Law Enforcement - undefined
Grace Christian
Graduated - undefined
Allendale High School
Skills
- Fluent Languages; Spanish and English
- Child Development 2019-2020
- Advanced Spanish Classes 2016-2019
- OSHA Certification 10/20/19
- 20 ICAR Certifications 2018-2019
- Food and Nutrition Cass 2017-2018
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Spanish Interpreter
Freelance Spanish Interpreter
08.2024 - Current
Server
5 de Mayo
05.2024 - Current
Supervisor - Temp Worker
GRBS Cleaning Services
08.2023 - 12.2023
Machine Operator/Assembler
IWIS Machine Operators - Temp
02.2023 - 05.2023
Temp Worker
CSM Cleaning Services
09.2022 - 02.2023
Package Handler
Fedex
12.2021 - 08.2022
Police Cadet
Holland City Police
09.2020 - 12.2021
Crew Team Member
McDonald's
03.2020 - 06.2020
Sandwich Artist
Subway
03.2019 - 11.2020
Crew Leader
Los 3 Mangos
04.2018 - 07.2018
Line Cook, Assiant Manager
Taco Loco
09.2017 - 11.2019
Criminal Justice & Law Enforcement - undefined
Grace Christian
Graduated - undefined
Allendale High School
Parallegal -
Northern Michigan University
Careerline Tech Center -
Public Safety And Law Enforcement