Summary
Overview
Work History
Education
Skills
Certification
Training
Timeline
Generic

Jessica Beck

Rogersville,MO

Summary

Service-oriented Senior Claim Specialist driven to provide excellent customer service while furthering the mission of your company. Over 8 years of managing property damage and injury claims, with specialized focus to the states of California, Colorado, Arizona and Nevada.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Injury Adjuster

Xceedance
05.2025 - Current
  • Maintained strong relationships with policyholders, and colleagues by consistently demonstrating professionalism, empathy, and clear communication skills.
  • Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
  • Assisted insureds in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
  • Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
  • Assist in a customer phone que to efficiently provide prompt customer service and claim handling.
  • Currently assist in training new injury adjusters on system processes and claim handling.

Senior Claim Specialist

American National Property And Casualty
07.2022 - Current
  • Negotiate an extensive case load of first- and third-party injury claims
  • Perform evaluations of time-limit demands presented by attorney and nonattorney represented claimants
  • Conduct recorded interviews of claimants, insureds, and witnesses
  • Carefully review coverage situations of varying levels
  • Review large injury exposures with in-house counsel to gather input on resolution
  • Strictly adhere to statutes and regulations primarily in assigned west coast states

Claim Specialist-Low Velocity Impact

American National Property And Casualty
07.2017 - 07.2022
  • Effectively communicated with diverse groups, such as attorneys, medical providers, lienholders, insureds, and claimants
  • Resolved escalated complaints by providing prompt customer service
  • Worked closely with engineers, special investigations unit, and defense counsel to complete evaluations for minor impact injuries
  • Navigate in house systems such as ISO, to review background of claims history
  • Maintained organized detailed claim files
  • Assisted the Large Loss/Commercial loss team with property damage claims

Education

High School Diploma -

Cassville Highschool
Cassville, Missouri
05.2005

Skills

  • Claims Management Expertise
  • Detailed letter writing
  • Settlement Negotiations
  • Insurance policy knowledge
  • Investigative abilities
  • Policy Interpretation
  • Time Management
  • Excellent Communication

Certification

Texas Adjusters License, Current, 2023-05-01, 2231295

Training

  • Participated in the focus group for developing the application for customers to view claims process.
  • Assisted in creating California Compliance templates to assist adjusters with learning and maintaining proper adherence to the California Fair Claim Practices Act.
  • Developed and executed the Negotiation’s Training Presentation with a team of injury specialists.

Timeline

Injury Adjuster

Xceedance
05.2025 - Current

Senior Claim Specialist

American National Property And Casualty
07.2022 - Current

Claim Specialist-Low Velocity Impact

American National Property And Casualty
07.2017 - 07.2022

High School Diploma -

Cassville Highschool

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