Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Becker

Underwood,IA

Summary

Outgoing Clinic Manager with high level of professionalism, motivation and commitment to patient satisfaction. Over 15 years of experience facilitating staff teams and working alongside medical personnel.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Area Clinic Director

LasikPlus
07.2013 - Current
  • Streamlined clinic operations for increased efficiency through staff training and process improvements.
  • Boosted clinic's reputation, establishing relationships with local healthcare providers and organizations.
  • Maintained accurate records of employee hours, overtime, and leave balances for precise payroll calculations.
  • Increased employee productivity through effective training programs, performance evaluations, and feedback sessions.
  • Established clear performance metrics for monitoring individual team member progress, fostering accountability towards achieving shared goals as a cohesive unit.
  • Created and updated regular inventory reports and records.
  • Increased patient satisfaction by consistently providing compassionate, personalized care.
  • Enhanced patient care with the development of comprehensive treatment plans tailored to individual needs.
  • Analyzed clinic data to identify trends and areas requiring targeted interventions for improved patient outcomes.
  • Served as a resource for colleagues seeking guidance on challenging cases or unfamiliar medical conditions, promoting a collaborative work environment.
  • Teamed with other physicians, specialists, and health care providers to provide well-rounded care for complex cases.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Identified issues, analyzed information and provided solutions to problems.
  • Established clear performance metrics for monitoring individual team member progress, fostering accountability towards achieving shared goals as a cohesive unit.
  • Executed successful promotional events and trade shows.

Refractive Surgery and Laser Technician

Durrie Vision
11.2010 - 07.2013
  • Assisted optometrists and opthamologists with eye examinations, ensuring accurate results and a comfortable experience for patients.
  • Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
  • Collaborated with surgical team members to coordinate surgery schedules, resulting in timely procedures.
  • Facilitated smooth clinic operations through successful coordination of resources, staff schedules, and patient flow.
  • Acted as liaison between patients and surgeons, ensuring clear communication on treatment plans and expectations.
  • Educated potential LASIK candidates on procedure details, helping them make informed decisions about their vision correction options.
  • Operated diagnostic equipment such as Pentacam, Marco Epic System and Auto Refractor.

Education

High School Diploma -

Shawnee Mission North High School
Overland Park, KS

Skills

  • Clinical Research
  • Operations Management
  • Program implementation
  • Patient Care Coordination
  • Employee Recruitment
  • Patient Flow
  • Cultural Awareness
  • Analytical and Critical Thinking
  • Team building
  • Good Telephone Etiquette

Certification

  • Certified Femto and Excimer Laser Operator including Alcon FS200, Wavelight 400, EX500,
  • Bloodborne Pathogen and OSHA Clinic Safety Coordinator

Timeline

Area Clinic Director

LasikPlus
07.2013 - Current

Refractive Surgery and Laser Technician

Durrie Vision
11.2010 - 07.2013

High School Diploma -

Shawnee Mission North High School

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Jessica Becker