Jessica Becker
Wilmington,IL
Summary
Office Specialist with extensive experience in data entry and record management for Illinois State Police. Demonstrated success in improving workflow efficiency through project coordination and team training. Recognized for exceptional customer service while ensuring confidentiality and accuracy in high-pressure situations. Reliable professional skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks.
Overview
19
19
years of professional experience
Work History
Office Specialist
Illinois State Police
Joliet, IL
05.2024 - Current
- Performs complex, specialized paraprofessional or technical functions, requiring technical knowledge, responsibility, and understanding of the Criminal History Record Information program.
- Serves as a designated lead worker with limited supervisory responsibilities.
- Sets priorities in order to maintain a smooth workflow.
- Assigns and monitors projects for completion by the due date.
- Maintains and prepares reports on unit work, monitors work performance, and advises the supervisor of concerning performance of staff.
- Trains employees, updates training materials, and maintains a training matrix.
- Organizes and maintains office files, records, and documents for improved accessibility.
- Conducts accurate data entry tasks to ensure integrity of information.
- Manages daily office operations, ensuring a clean and efficient workspace.
- Develops weekly reports for management review to support informed decision-making.
- Provides prompt customer service by addressing inquiries and resolving issues.
- Supervises office support staff while setting work priorities to maintain workflow.
- Trains staff on office practices, developing manuals to enhance operational efficiency.
- Monitors project completion by due dates, advising supervisors on performance concerns.
Office Coordinator
Illinois State Police
Joliet, IL
02.2010 - 05.2024
- Executed complex data entry into Illinois Criminal History Record Information System to maintain accuracy.
- Conducted thorough searches across various databases for effective record management.
- Reviewed petitions and court orders for compliance with legal processing requirements.
- Utilized advanced technical expertise in expungement software to improve processing efficiency.
- Provided guidance to petitioners and attorneys on expungement processing requirements.
- Performed detailed reviews of petitioners' criminal histories to detect inaccuracies or omissions.
- Obtained missing disposition information through electronic communications, maintaining precise logs.
- Created FBI-required spreadsheets and reviewed correspondence from FBI for compliance.
- Handled confidential information in a discreet manner.
- Assisted with special projects as requested from time-to-time by management team.
- Followed up with customer inquiries via phone or email promptly.
Office Assistant
Illinois State Police
Joliet, IL
08.2007 - 02.2010
- Executed complex data entry and clerical tasks for Criminal History Identification program.
- Obtained disposition information from state attorneys, circuit clerks, and criminal justice agencies.
- Utilized major software applications to read, create, delete, and update files effectively.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Generated correspondence and statistical reports to support program operations.
Intermittent Clerk
Illinois State Police
Joliet, IL
02.2006 - 08.2007
- Completed data entry tasks to accurately update customer account records.
- Organized and maintained filing systems for confidential documents.
- Verified accuracy of all paperwork prior to submission for processing.
- Provided courteous phone support while delivering excellent customer service.
- Collaborated with team members to enhance task efficiency and meet deadlines.
- Utilized word processing software and office machines to support clerical functions.
- Adhered to confidentiality protocols to safeguard data and reduce risks.
- Entered data into computer systems with precision and efficiency.
Education
GED -
Joliet Central High School
01-2004
Skills
- Data entry
- Record management
- Office organization
- Project management
- Customer service
- Team training
- Problem solving
- Staff supervision
- Project coordination
- Employee training
- Workflow optimization
- Team leadership
- Self motivation
Timeline
Office Specialist
Illinois State Police
05.2024 - Current
Office Coordinator
Illinois State Police
02.2010 - 05.2024
Office Assistant
Illinois State Police
08.2007 - 02.2010
Intermittent Clerk
Illinois State Police
02.2006 - 08.2007
GED -
Joliet Central High School