Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica Begay

San Juan,TX

Summary

Highly motivated Vacation Sales Associate with extensive customer service and sales experience. Organized, dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

2
2
years of professional experience

Work History

Vacation Sales Associate

Delta Vacations
10.2022 - Current
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Set and achieved company defined sales goals.
  • Presented professional image consistent with company's brand values.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Stayed current on company offerings and industry trends.
  • Maintained current knowledge of evolving changes in marketplace.
  • Attended monthly sales meetings and quarterly sales trainings.


Elite Service Associates

Delta Vacations
09.2021 - 10.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Solved problems with products and services by providing customers with technical support.
  • Utilized internal software and tools to meet customer needs and resolved issues promptly.
  • Kept detailed records of customer interactions to track and resolve issues quickly.
  • Increased revenue by cross-selling and upselling products and services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Education

Associate of Science -

Dakota College At Bottineau
Bottineau, ND
12.2021

Associate of Science - Nursing

Valley Baptist School of Nursing
Harlingen, TX
12.2009

Skills

  • Excellent People Skills
  • Complex Problem-Solving
  • Suggestive Selling
  • Conflict Resolution
  • Sales Goal Attainment
  • Sales Expertise
  • Product Promotion
  • Documentation and Recordkeeping
  • Sales Trends
  • Answering Customer Questions
  • Listening Skills
  • Teamwork and Collaboration
  • Verbal and Written Communication
  • Sales and Marketing
  • Customer Service

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Vacation Sales Associate

Delta Vacations
10.2022 - Current

Elite Service Associates

Delta Vacations
09.2021 - 10.2022

Associate of Science -

Dakota College At Bottineau

Associate of Science - Nursing

Valley Baptist School of Nursing

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Jessica Begay