Jessica Bell
Taylorville,IL
Summary
Dynamic Practice Manager with a proven track record at Taylorville Community Eye Care, enhancing customer satisfaction and operational efficiency. Skilled in decision-making and multitasking, I fostered staff development and improved workflows, achieving significant cost savings. Committed to excellence, I effectively resolved patient concerns while maintaining high-quality service standards.
Overview
13
13
years of professional experience
Work History
Practice Manager
Taylorville Community Eye Care
Taylorville, IL
09.2023 - Current
- Oversaw daily departmental operations over seven locations to ensure timely task completion.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Guided junior staff members in career development by sharing extensive industry knowledge and expertise.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Managed staff performance through regular training sessions and feedback, fostering a collaborative environment.
- Developed operational procedures that improved workflow efficiency across multiple departments.
- Analyzed financial reports to identify cost-saving opportunities and optimize budget allocations.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
Field Support Agent
Driveline Retail Merchandising
Taylorville, IL
01.2020 - 09.2023
- Recorded and maintained relevant notes for each client and work order.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Displayed flexibility to adapt to changes and database re-organization.
- Adhered to quality and time-sensitive call center metrics when answering inbound phone correspondence.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Call Center Representative
M.A.I
Taylorville, IL
06.2013 - 06.2015
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Resolved concerns with products or services to help with retention and drive sales.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Taylorville High School
Taylorville, ILSkills
- Flexible and Adaptable
- Self-Motivated
- Decision-Making
- Multitasking Abilities
- Excellent Communication
- Dependable and Responsible
Timeline
Practice Manager
Taylorville Community Eye Care
09.2023 - Current
Field Support Agent
Driveline Retail Merchandising
01.2020 - 09.2023
Call Center Representative
M.A.I
06.2013 - 06.2015
High School Diploma -
Taylorville High School