Hailey Hernandez
San Antonio,TX
Summary
Bilingual individual with demonstrated leadership and strong development skills. To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving. Organized & dependable candidate successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Practice Manager
Almouie Pediatrics
03.2022 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Provided supervision and management to team of support personnel.
- Consulted with healthcare professionals on business decisions.
- Developed policies and procedures for effective practice management.
Medical Office Assistant
Almouie Pediatrics
09.2021 - 03.2022
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Audited customer files to verify medical necessity and satisfaction of coverage criteria.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Carried out front office duties utilizing data entry skills in framework of medical database.
Youth Care Leader
NISD Learning Tree
11.2020 - 09.2021
- Completed clear and concise documentation of youth behavior and actions.
- Kept records of student progress for teachers and parents, including details such as behavior, grades, comprehension and personal growth.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Promoted physical, mental and social development using classroom games and activities.
- Completed daily reports, meal count sheets and attendance logs.
Youth Care and Support Worker
SOSI
03.2021 - 06.2021
- Completed clear and concise documentation of youth behavior and actions.
- Evaluated needs of youth and outlined measures to address.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Team Member
Urban Air
05.2018 - 05.2021
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Sought out ways to go above and beyond job requirements.
- Learned all required tasks quickly to maximize performance.
- Trained new team members by relaying information on company procedures and safety requirements.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Ensure Children’s Safety while on Trampoline Platforms
Education
Bachelor Of Kinesiology - Health And Physical Education
The University of Texas At San Antonio
San Antonio, TX05.2024
High School Diploma -
John Marshall Harlan High School
San Antonio, Texas06.2020
Skills
- Organization Skills
- First Aid/CPR
- Flexible & Adaptable
- Class management
- Guest Services
- Time Management
- Teamwork
- Appointment Scheduling
- Administrative Tasks
- Adaptable and Flexible
- Data Entry
- Policy and Procedure Development
Languages
Spanish
Native or Bilingual
Timeline
Practice Manager
Almouie Pediatrics
03.2022 - Current
Medical Office Assistant
Almouie Pediatrics
09.2021 - 03.2022
Youth Care and Support Worker
SOSI
03.2021 - 06.2021
Youth Care Leader
NISD Learning Tree
11.2020 - 09.2021
Team Member
Urban Air
05.2018 - 05.2021
Bachelor Of Kinesiology - Health And Physical Education
The University of Texas At San Antonio
High School Diploma -
John Marshall Harlan High School
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