Angela Cicchinelli
Cincinnati,OH
Summary
Highly organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced high volume work environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented with 14 years of experience in customer service, date entry, and office management.
Overview
16
16
years of professional experience
Work History
Practice Manager
Adieu Laser and Aesthetics
01.2024 - 09.2024
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Managed various social media platforms for greater outreach to our target audience.
- Responsible for all clientele including conducting consultations with each individual client to ensure proper services.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring customer satisfaction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Responsible for community outreach as well as planning and hosting events.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks under tight deadlines.
Administrative Assistant/CDCA
Recovery Works Healing Center
03.2022 - 09.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured to be compliance with HIPPA
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Responsible for gathering client data.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responsible for verifying insurances and collecting copays from clients.
- Worked effectively in a fast paced work environment.
- Constantly checking emails from staff members and outside entities and replying in a timely manner.
- Heavy use of Microsoft word and excel.
- Maintained a healthy report between clients and staff.
Administrative Assistant
Amy Brenner MD and Associates
12.2020 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, rescheduled appointments, communicated with clients, and updated client records as needed.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints in accordance with the office policies.
- Answering a multi line phone system.
- Heavy use of Microsoft word and excel.
- Responsible for keeping a daily cash log and making daily deposits.
- Responsible for verifying client insurance and collecting copays before services.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while working in a fast paced environment.
- Assisted with onboarding new clients and securing paperwork completion.
- Responsible for keeping a daily inventory sheet and ordering office supplies as needed.
Administrative Assistant Lead
Carefirst Urgent Care
11.2017 - 12.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Stayed in compliance with HIPPA.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management.
- Responsible for training any new employees throughout the entire company.
- Designated to oversee the other clinics and make 'pop up' stops to ensure other staff members were following the correct protocols.
- Heavy use of Microsoft word and excel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Verifying insurance's and collecting any copay's.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Administrative Assistant Lead
Dr. Timothy Liette & Associates
04.2015 - 11.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
- Followed HIPPA guidelines.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills.
- Coordinated office supply inventory management, proactively ordering necessary items.
- Responsible for getting the clients pre tested before they saw the Dr.
- Handling light errands.
- Heavy use of Microsoft word and excel.
- Met with vendors to maintain a good work relationship.
- Responsible for all client needs including checking patients in for their appointment and rescheduling as needed.
- Verifying insurances and collecting copays at time of service.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Receptionist Team Lead
Mitchell's Salon and Day Spa
02.2009 - 12.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered a multi line phone system promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously.
- Responsible for all client appointments including checking them in and rescheduling any future appointments.
- Responsible for the training of any new staff members.
- Heavy use of Microsoft word and excel.
- Responsible for keeping a daily cash log and doing daily deposits.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
High School Diploma -
Lakota West High School
West Chester, OH2010
Skills
Schedule Management
Staff Management
Workflow Management
Medical Billing
Time Management
Phone Etiquette
Insurance Verification
Crisis Intervention
Telephone skills
Organization skills
Data Entry
Attention to detail
Timeline
Practice Manager
Adieu Laser and Aesthetics
01.2024 - 09.2024
Administrative Assistant/CDCA
Recovery Works Healing Center
03.2022 - 09.2023
Administrative Assistant
Amy Brenner MD and Associates
12.2020 - 08.2022
Administrative Assistant Lead
Carefirst Urgent Care
11.2017 - 12.2020
Administrative Assistant Lead
Dr. Timothy Liette & Associates
04.2015 - 11.2017
Receptionist Team Lead
Mitchell's Salon and Day Spa
02.2009 - 12.2013
High School Diploma -
Lakota West High School